MGMerryl Vyen Gareza
@merrylvyengareza
Dedicated content moderator with strong customer service skills.
PhilippinesWhat I'm looking for
I am a passionate professional with a commitment to enhancing my skills and knowledge in a dynamic organization. My experience as a content moderator at Conectys has equipped me with the ability to manage user-generated content effectively, ensuring adherence to community guidelines and maintaining a safe online environment.
In my role, I demonstrated strong attention to detail and adaptability, which are essential in reviewing and moderating content. Following this, I transitioned to a customer service representative position in the healthcare sector, where I utilized my communication and problem-solving skills to assist patients and ensure a positive experience. I thrive in environments that challenge me and allow me to contribute meaningfully.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sagility
Jul 2024 - Dec 2024 (5 months)
Assisted patients with inquiries and resolved issues within a healthcare setting. Ensured a positive customer experience by navigating healthcare-specific situations using strong communication, empathy, and problem-solving skills.
Content Moderator
Conectys
Jul 2022 - Apr 2024 (1 year 9 months)
Managed user-generated content on online platforms, ensuring adherence to community guidelines and policies. Reviewed and removed inappropriate, harmful, or illegal content to maintain a safe and positive online environment.
Education
Degrees, certifications, and relevant coursework
Guimaras State University
Diploma, Hotel and Restaurant Services Technology
2016 - 2018
Studied principles and practices of hotel and restaurant management. Gained knowledge in hospitality operations, customer service, and food and beverage management.
Remedios E. Vilches-San Lorenzo National High School
High School Diploma, General Studies
2009 - 2013
Completed the standard secondary education curriculum. Focused on core academic subjects to prepare for further studies.
Sebario Elementary School
Elementary School Diploma, General Studies
2003 - 2009
Completed the standard primary education curriculum. Focused on foundational subjects like reading, writing, and arithmetic.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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