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Trixia Cotiangco

@trixiacotiangco

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Experienced BPO professional specializing in customer and content support.

Philippines

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What I'm looking for

I seek roles where I can apply strong communication and troubleshooting skills, contribute to excellent customer experiences or safe platform moderation, and grow with clear training and collaborative teams.

I am an experienced BPO professional with a background in customer service, technical support, and content moderation. Over several years at Sitel, Concentrix, and TaskUs, I developed strong communication, troubleshooting, and customer-focused skills, consistently delivering efficient outcomes and maintaining service quality.

I adapt quickly to new tools and workflows, use resourcefulness to maximize available technology, and prioritize providing excellent experiences for customers and accurate moderation for platform safety. I am completing a Bachelor in Business Teacher Education with a focus on Technology and Livelihood Education, which complements my practical experience.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

TaskUs

May 2021 - Present (4 years 9 months)

Filter and label social media content by account type and usage to enforce platform policies and improve content categorization accuracy.

Content Moderation Enforcement Labeling Attention To Detail Communication Social Media Quality Assurance

Technical Support Advisor I

Concentrix

Apr 2018 - Feb 2021 (2 years 10 months)

Provided account support including login recovery and password resets, performed basic troubleshooting for user services, and resolved customer inquiries to meet performance targets.

Technical Support Account Recovery Password Resets Troubleshooting Customer Support CRM Communication

Customer Service Representative

Sitel Philippines

Apr 2016 - Jun 2017 (1 year 2 months)

Assisted retail customers with inquiries regarding orders, vouchers, and tickets on the online platform, maintaining high service quality and timely resolution.

Customer Service Ticketing Communication Data Entry CRM Problem Solving

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor in Business Teacher Education, Technology and Livelihood Education

2013 - 2022

Fourth-year undergraduate in Bachelor in Business Teacher Education, majoring in Technology and Livelihood Education; pursued coursework from 2013 to 2022.