Alyana Araja
@alyanaaraja
Customer service professional skilled in complex escalations and premium passenger support.
PhilippinesWhat I'm looking for
I am a customer service professional with hands-on experience handling premium and high-value passengers for Virgin Australia, resolving escalations and complex cases with care and accuracy.
I provided end-to-end support for domestic and international routes, including bookings, ticketing, schedule changes and issue resolution, while consistently meeting targets and maintaining quality.
I pair strong organizational and interpersonal skills with technical proficiency in MS Office, Sabre, Amadeus and Google Workspace, and I bring a collaborative, integrity-driven approach to team environments.
Experience
Work history, roles, and key accomplishments
Customer Representative II
Virgin Australia (Foundever)
Jan 2025 - Jan 2026 (1 year)
Handled escalations and complex case resolution for premium and high-value customers, delivering end-to-end support for domestic and international bookings, ticketing, schedule changes, and issue resolution.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines - Quezon City
Bachelor of Special Needs Education, Special Needs Education
Activities and societies: President's Lister (Second Semester SY 2023-2024); Dean's Lister (First Semester SY 2023-2024); VPAA's Lister (Second Semester SY 2022-2023, First Semester SY 2022-2023, Second Semester SY 2021-2022)
Completed fourth year toward a Bachelor of Special Needs Education with multiple academic honors including President's Lister and Dean/VPAA's Lister across 2021–2024 semesters.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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