Open to opportunities

Alyana Araja

@alyanaaraja

Message

Customer service professional skilled in complex escalations and premium passenger support.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can handle complex cases, support premium passengers, collaborate with teams, and continue developing skills in reservations and escalation management.

I am a customer service professional with hands-on experience handling premium and high-value passengers for Virgin Australia, resolving escalations and complex cases with care and accuracy.

I provided end-to-end support for domestic and international routes, including bookings, ticketing, schedule changes and issue resolution, while consistently meeting targets and maintaining quality.

I pair strong organizational and interpersonal skills with technical proficiency in MS Office, Sabre, Amadeus and Google Workspace, and I bring a collaborative, integrity-driven approach to team environments.

Experience

Work history, roles, and key accomplishments

Customer Representative II

Virgin Australia (Foundever)

Jan 2025 - Jan 2026 (1 year)

Handled escalations and complex case resolution for premium and high-value customers, delivering end-to-end support for domestic and international bookings, ticketing, schedule changes, and issue resolution.

Customer Service Escalation Management Sabre MS Office Ticketing Time Management

Education

Degrees, certifications, and relevant coursework

Technological Institute of the Philippines - Quezon City

Bachelor of Special Needs Education, Special Needs Education

Activities and societies: President's Lister (Second Semester SY 2023-2024); Dean's Lister (First Semester SY 2023-2024); VPAA's Lister (Second Semester SY 2022-2023, First Semester SY 2022-2023, Second Semester SY 2021-2022)

Completed fourth year toward a Bachelor of Special Needs Education with multiple academic honors including President's Lister and Dean/VPAA's Lister across 2021–2024 semesters.