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@dulceamorapdon
High-energy customer service representative with strong interpersonal skills.
I am a high-energy professional with a solid background in customer service, well-suited for the role of Customer Service Representative. My friendly and outgoing nature allows me to connect with customers easily, ensuring they feel comfortable and valued. I have a knack for de-escalating tense situations, which has been crucial in my previous roles.
Throughout my career, I have gained in-depth knowledge of sales techniques and customer service best practices. My experience includes working with major companies such as Virgin Australia Airlines and Amazon, where I honed my skills in booking flights, assisting with delayed flights, and managing customer inquiries effectively. I pride myself on my ability to adapt to customer needs and provide tailored solutions.
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Work history, roles, and key accomplishments
FounEver
Feb 2022 - Mar 2024 (2 years 1 month)
Provided customer service for Virgin Australia Airlines, assisting guests with flight bookings, modifications, and accommodations for delayed flights. Demonstrated strong interpersonal skills and sales techniques to enhance customer satisfaction.
Amazon
Jul 2021 - Oct 2021 (3 months)
Handled customer inquiries and orders online, ensuring a friendly and efficient service experience. Developed skills in order processing and customer interaction.
AT&T-DirectTV
Dec 2018 - Oct 2020 (1 year 10 months)
Addressed technical issues for customers, providing solutions for television problems and processing payments. Engaged in chat support to assist customers effectively.
Hotel And Services
Jun 2011 - Nov 2011 (5 months)
Provided chat support to customers, assisting with inquiries and ensuring a positive service experience. Developed skills in customer interaction and support.
Degrees, certifications, and relevant coursework
Hotel and Services
2011 - 2011
Software and tools used professionally
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