VNVanessa Mae Nigad
@vanessamaenigad
Customer-focused hospitality professional skilled in service, sales, and operations.
PhilippinesWhat I'm looking for
I am a hospitality management graduate with hands-on experience in customer service, escalation handling, and point-of-sale operations. I bring a consultative approach to resolving customer issues, managing bookings and disruptions, and identifying sales opportunities.
In my roles I handled flight-related escalations for an international carrier and served as the primary contact at a business center, processing subscriptions, payments, and service requests while promoting products and meeting sales and retention goals.
I am highly organized, initiative-driven, and accountable, with proven ability to multitask under deadline pressures and deliver positive customer engagement that improves operational outcomes.
Experience
Work history, roles, and key accomplishments
Business Center Officer
Myfi Network Inc.
Jul 2024 - Dec 2025 (1 year 5 months)
Served as primary point of contact for walk-in customers at a Converge Business Center, processing subscriptions and payments, addressing billing and service issues, and promoting products to meet sales and retention targets.
Customer Service Representative
Probe CX
Nov 2023 - May 2024 (6 months)
Handled escalated flight cancellations and booking disruptions for Jetstar Australia, resolving customer issues with consultative solutions and identifying sales opportunities to improve retention.
Education
Degrees, certifications, and relevant coursework
MCMindoro State University Calapan City Campus
Bachelor of Science, Hospitality Management
2019 - 2023
Completed a Bachelor of Science in Hospitality Management at Mindoro State University Calapan City Campus from 2019 to 2023.
St. Anthony College Inc.
Senior High School Certificate, General Academic Strand
2016 - 2018
Completed General Academic Strand studies at St. Anthony College Inc. during school years 2016 to 2018.
Pedro V Panaligan Memorial National High School
High School Diploma, Secondary Education
2012 - 2016
Completed secondary education at Pedro V Panaligan Memorial National High School from school year 2012 to 2016.
Biga Elementary School
Elementary School Diploma, Primary Education
2006 - 2012
Completed elementary education at Biga Elementary School from school year 2006 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Vanessa Mae?
You can contact Vanessa Mae and 90k+ other talented remote workers on Himalayas.
Message Vanessa MaeFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
