Mar User
@maruser6
I resolve complex customer issues across travel, telecom, banking, and e-commerce.
PhilippinesWhat I'm looking for
I manage flight, hotel, and car rental reservations at American Express using Sabre360 GDS, tailoring travel solutions to customer needs and resolving complex enquiries and complaints.
Across Trip.com, T-Mobile, Genpact supporting Citi Bank, AT&T, and Sprint, I've supported customers through phone, email, live chat, and in-person service. I've handled account issues, payment arrangements, sales enquiries, technical concerns, and challenging interactions with empathy and clear communication.
I've also supported team performance as an acting team leader, providing day-to-day guidance and coaching. I bring a calm, solutions-focused approach to de-escalation, customer relationships, and high service standards in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Managed flight, hotel, and car rental reservations using Sabre360 GDS, tailoring travel solutions to customer needs. Resolved complex enquiries and complaints with empathy and professionalism while maintaining high service standards.
Customer Advisor / Acting Team Leader
Trip.com
Dec 2021 - May 2023 (1 year 5 months)
Provided customer support across phone, email, and live chat, resolving enquiries and complaints efficiently. Supported team performance and morale through day-to-day leadership, guidance, and coaching.
Senior Agent
T-Mobile TEX
Jun 2021 - Nov 2021 (5 months)
Assisted customers with service enquiries, ensuring prompt and accurate resolutions. Handled inbound customer service calls, effectively addressing queries and complaints to enhance customer experience.
Customer Service Representative
Genpact - Citi Bank
Oct 2019 - Jun 2021 (1 year 8 months)
Managed ageing and overdue accounts through targeted collection strategies to support recovery efforts. Negotiated sustainable payment arrangements while maintaining positive customer relationships.
Sales Advocate II
AT&T ISM
Feb 2019 - Sep 2019 (7 months)
Assisted customers with product, service, and account enquiries both in person and over the phone. Built positive customer relationships through clear communication and personalised support.
Customer Service Representative
Sprint
Nov 2016 - Jan 2019 (2 years 2 months)
Provided customer support by handling enquiries, complaints, and service-related issues. De-escalated challenging interactions through empathy, active listening, and effective problem-solving.
Education
Degrees, certifications, and relevant coursework
STI College Bacoor
Bachelor of Science, Business Management
Pursued a Bachelor of Science in Business Management at STI College Bacoor.
Emiliano Tria Tirona Memorial National High School
High School Diploma
Completed secondary education at Emiliano Tria Tirona Memorial National High School.
Buhay na Tubig Elementary School
Elementary School Diploma
Completed primary education at Buhay na Tubig Elementary School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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