Myla Barbara Custodio
@mylabarbaracustodio
Customer-focused travel and reservations specialist with strong sales skills.
PhilippinesWhat I'm looking for
I am a dedicated travel and customer service professional with hands-on experience in airline and hotel reservations, call-center customer support, and retail customer service. I bring Sabre GDS training and a proven record of booking flights and hotel rooms accurately under pressure.
From 2016 to 2024 I supported guests and travelers at Hilton Hotels, Teleperformance (Maurices), and American Express Travel and Lifestyle Services, handling reservations, payment processing, order issues, refunds, and technical guidance for web and mobile platforms.
I consistently meet metrics for sales, quality, handling time, and customer satisfaction while managing complaints and inquiries with discretion and clear communication. I am comfortable working weekends, holidays, and overtime to ensure service continuity.
I hold a Bachelor of Science in Business Administration, majoring in Financial Management, and I apply a customer-first ethos combined with operational knowledge of reservation procedures to drive positive outcomes for both customers and employers.
Experience
Work history, roles, and key accomplishments
Travel Reservations Agent
American Express International
May 2022 - May 2024 (2 years)
Handled domestic and international flight bookings, assisted customers with website/app use, and resolved complaints and inquiries while using airline reservation systems to meet service and quality metrics.
Customer Support Representative
Teleperformance Philippines
May 2020 - Mar 2022 (1 year 10 months)
Provided multichannel customer support for an online retail client, handling orders, refunds, returns, and technical navigation issues to ensure timely resolution and customer satisfaction.
HHManaged guest inquiries and room reservations, processed payments and confirmations, resolved booking issues, and promoted reservation services to drive occupancy and guest satisfaction.
Education
Degrees, certifications, and relevant coursework
Northeastern Mindanao Colleges
Bachelor of Science in Business Administration, Financial Management
2012 - 2016
Completed a Bachelor of Science in Business Administration with a major in Financial Management from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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