Mary Crystal Ponce
@marycrystalponce
Customer service and logistics support professional focused on resolving issues fast.
What I'm looking for
I’m a customer-focused professional with experience in logistics coordination and airline customer service, including handling reservations, inquiries, and ongoing support for United Airlines. In fast-paced environments, I maintain service quality while keeping communication clear, organized, and customer-centered.
Across my roles, I’ve managed scheduling and coordination, handled customer concerns professionally, and collaborated with dispatch and operations teams to keep updates accurate. I bring strong multitasking, problem-solving, and call-handling skills, and I’m motivated to contribute immediately while continuing to grow in a dynamic company.
Experience
Work history, roles, and key accomplishments
Customer Service & Logistics Support
BLVD Moving
Nov 2024 - Mar 2026 (1 year 4 months)
Assisted customers with moving inquiries by scheduling and coordinating bookings while providing timely updates. Resolved customer concerns and collaborated with dispatch and operations teams in a fast-paced environment.
Customer Service Representative
Wipro
Jun 2024 - Sep 2025 (1 year 3 months)
Assisted United Airlines customers with reservations, inquiries, and support. Managed customer concerns while maintaining service quality standards and professionalism.
Customer Service (BPO)
Teleperformance
Aug 2022 - Nov 2022 (3 months)
Provided retail customer service support in a BPO environment. Handled customer concerns professionally to help maintain service consistency.
Appointment Setter Expert
Expert Home Solutions
Jan 2021 - Jan 2022 (1 year)
Worked as an appointment setter supporting customer outreach and scheduling needs. Managed communication and follow-ups to coordinate appointments effectively.
Education
Degrees, certifications, and relevant coursework
University of San Carlos - Talamban
Bachelor of Science in Tourism Management, Tourism Management
2020 - 2024
Earned a Bachelor of Science in Tourism Management at the University of San Carlos (Talamban) from 2020 to 2024.
San Roque College de Cebu
2017 - 2019
Attended San Roque College de Cebu from 2017 to 2019.
Saint Louis College of Cebu
2013 - 2017
Attended Saint Louis College of Cebu from 2013 to 2017.
Cabancalan Elementary School
2006 - 2013
Attended Cabancalan Elementary School from 2006 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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