Open to opportunities

Mary Crystal Ponce

@marycrystalponce

Message

Customer service and logistics support professional focused on resolving issues fast.

Philippines

Message

What I'm looking for

I’m looking for a dynamic, customer-focused role where I can coordinate logistics or provide airline-style support—handling inquiries end-to-end, resolving concerns quickly, and learning with a collaborative team.

I’m a customer-focused professional with experience in logistics coordination and airline customer service, including handling reservations, inquiries, and ongoing support for United Airlines. In fast-paced environments, I maintain service quality while keeping communication clear, organized, and customer-centered.

Across my roles, I’ve managed scheduling and coordination, handled customer concerns professionally, and collaborated with dispatch and operations teams to keep updates accurate. I bring strong multitasking, problem-solving, and call-handling skills, and I’m motivated to contribute immediately while continuing to grow in a dynamic company.

Experience

Work history, roles, and key accomplishments

Customer Service & Logistics Support

BLVD Moving

Nov 2024 - Mar 2026 (1 year 4 months)

Assisted customers with moving inquiries by scheduling and coordinating bookings while providing timely updates. Resolved customer concerns and collaborated with dispatch and operations teams in a fast-paced environment.

Customer Service Logistics Coordination Booking Management Scheduling Dispatch Coordination Problem Solving

Customer Service Representative

Wipro

Jun 2024 - Sep 2025 (1 year 3 months)

Assisted United Airlines customers with reservations, inquiries, and support. Managed customer concerns while maintaining service quality standards and professionalism.

Airline Customer Service Reservations Management Service quality Conflict Resolution Multitasking Customer Support

Customer Service (BPO)

Teleperformance

Aug 2022 - Nov 2022 (3 months)

Provided retail customer service support in a BPO environment. Handled customer concerns professionally to help maintain service consistency.

Customer Service Customer Support Problem Solving Time Management Communication Skills Team Collaboration Attention To Detail

Appointment Setter Expert

Expert Home Solutions

Jan 2021 - Jan 2022 (1 year)

Worked as an appointment setter supporting customer outreach and scheduling needs. Managed communication and follow-ups to coordinate appointments effectively.

Appointment Setting Customer Communications Multitasking Problem Solving Time Management Customer Support