Miguel Angelo Geolina
@miguelangelogeolina
Customer service professional with extensive experience in airline operations.
PhilippinesWhat I'm looking for
With a robust background in customer service and airline operations, I have honed my skills in managing customer inquiries and resolving issues efficiently. My experience spans several roles, including Customer Service Representative and Trainer, where I consistently achieved high-quality service metrics and contributed to team success.
Throughout my career, I have demonstrated a commitment to excellence, managing airline booking inquiries and training new team members to ensure they meet company standards. My ability to communicate effectively in English, Tagalog, and Bisaya has allowed me to connect with diverse clientele, enhancing their overall experience. I take pride in my attention to detail and organizational skills, which have been pivotal in maintaining operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Full Potential Solutions
Jan 2023 - Apr 2024 (1 year 3 months)
Managed incoming customer calls, addressing billing, trip info, and policy queries promptly and professionally. Maintained comprehensive knowledge of company policies and procedures, ensuring high-quality service with a minimum QA score of 90%.
Airlines Booking and Reservation - Trainer
Sutherland Global Service
Jul 2021 - Aug 2023 (2 years 1 month)
Managed airline booking inquiries and provided detailed information on flights and fares. Collaborated with team members to resolve customer issues, resulting in a 15% decrease in escalations. Served as a trainer for new team members.
Passenger Service Agent – Trainer – Supervisor
MacroAsia Airport Services Corporation
Aug 2016 - Apr 2021 (4 years 8 months)
Managed flight experiences for multiple airlines, ensuring smooth transitions and efficient boarding. Oversaw flight control processes and coordinated with airport departments to maintain service standards.
Education
Degrees, certifications, and relevant coursework
Asian International School of Aeronautics and Technology
Associate Degree, Aircraft Maintenance Technology
2013 - 2015
Completed a 2-year program in Aircraft Maintenance Technology, gaining essential skills and knowledge in the maintenance and repair of aircraft systems.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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