GLGenric Ladi
@genricladi
Customer service and travel specialist with technical support experience.
ZimbabweWhat I'm looking for
With over two years of experience in customer service and travel, I have honed my skills in managing international travel accounts and providing exceptional support to clients. My training in GDS Sabre has equipped me with the necessary tools to handle complex ticket modifications and payment processing efficiently.
In addition to my travel expertise, I have also spent nine months in a technical support role at Alorica, where I provided assistance for Samsung phones. My ability to navigate systems and tools effectively has allowed me to resolve customer concerns promptly, ensuring a positive experience for every client I interact with.
Experience
Work history, roles, and key accomplishments
Customer Service/ Specialist
Intelogix Philippines
Jul 2024 - Present (1 year 1 month)
Responsible for managing and supporting a retail account, ensuring customer satisfaction and efficient service delivery. Focused on addressing customer concerns and navigating relevant systems.
Customer Service/ Technical Support
Alorica by the Bay
Oct 2020 - Present (4 years 10 months)
Began as a Customer Service Representative for a healthcare account. Transitioned to a technical support role, providing assistance for Samsung phones.
Customer Service/ Back up SME
Everise Philippines
May 2016 - Present (9 years 3 months)
Handled international airlines accounts, managing flight bookings, ticket modifications, and payment processing. Trained and proficient in using GDS Sabre for travel operations.
Education
Degrees, certifications, and relevant coursework
STI Pasay Campus
Unknown, Unknown
Attended STI Pasay Campus from June 2014 to March 2016. The specific field of study and degree obtained are not provided in the given information.
San Francisco National Highschool
High School Diploma, General Studies
Completed high school education at San Francisco National Highschool from June 2010 to March 2014. This period focused on general studies.
Cuneta Elementary School
Elementary School Diploma, General Studies
Completed elementary education at Cuneta Elementary School from June 2004 to March 2010. This period focused on foundational learning.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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