Open to opportunities

Alu Anthony

@aluanthony

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Customer-focused CRM and business development professional driving retention and revenue growth.

Nigeria

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What I'm looking for

I seek a role leveraging CRM and outreach skills in a collaborative, growth-oriented organization where I can drive retention, pipeline growth, and data-informed strategy.

I am a customer-centric professional with over three years' experience in customer relationship management, client retention, and business development. I have a proven record of improving customer satisfaction and driving measurable revenue through targeted outreach and CRM optimization.

At Cyclebreeze I generated 50+ high-potential leads, secured recurring revenue, and maintained a 95% accurate CRM record rate that improved conversion by 15%. I execute high-volume outreach and translate market intelligence into optimized strategies.

Previously, as Team Lead and Customer Relationship Manager at Animation Hub, I trained and managed a five-member team, implemented retention systems that reduced churn by 40%, and streamlined Zoho CRM processes to cut response times by 30%.

I bring strong skills in needs analysis, conflict resolution, lead generation, and cross-functional collaboration, and I am transitioning into Development Associate roles focused on strategic outreach, pipeline management, and market research.

Experience

Work history, roles, and key accomplishments

Current

Development Associate

Current

Cyclebreeze

Mar 2025 - Present (7 months)

Generated 50+ high-potential leads and onboarded 2 clients in 2 weeks, maintained 95% CRM accuracy and increased conversion rates by 15%, and secured N500K+ in recurring revenue through targeted outreach.

Lead Generation CRM Cold Outreach Pipeline Management Market Research Sales Reporting B2B SaaS

Team Lead, Customer Relationship Manager

Animation Hub

Sep 2024 - Jan 2025 (4 months)

Led and trained a 5-member customer service team to improve satisfaction scores by 20%, implemented retention strategies that reduced churn by 40% and retained N200K+ in revenue, and optimized Zoho CRM to cut escalated response time by 30%.

Team Leadership Customer Retention Zoho Process Optimization Escalation Management Customer Satisfaction

Administrative Assistant

Goldline Nig Limited

Feb 2023 - Jan 2024 (11 months)

Implemented a digital filing system reducing document retrieval time by 40%, coordinated schedules and investor relations for four C-suite executives, and supported onboarding for 20+ employees.

Administrative Support Process Improvement Onboarding Document Management Scheduling