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@ebelenwamaka
Self-motivated Sales and Customer Service Professional
I am a results-driven sales and customer service professional with a strong commitment to duty and an absolute drive to succeed. I possess excellent communication skills, working well in a team as a leader or member, and can communicate at all levels. With a background in sales and customer service, I have developed strong interpersonal and analytical skills, with the ability to work with little or no supervision.
Throughout my career, I have demonstrated my ability to generate leads, manage sales, and provide exceptional customer service. I am proficient in the use of office tools, CRM, and have practical knowledge of Zendesk, Slack, Google Sheets, and Zoom. I am a transparent, tactful, and honest professional with a strong work ethic.
I have worked with various organizations, including Optiva Capital Partners, Citiwebb Auto Centre, Tech Mahindra BPO Airtel, and Guarantee Trust Bank GTB, where I have developed and implemented sales strategies, managed customer relationships, and consistently met or exceeded sales targets.
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Work history, roles, and key accomplishments
Optiva Capital Partners
Aug 2022 - Present (3 years 3 months)
Selling of investment immigration products, wealth management and insurance. Relationship engagement with prospective clients for product needs.
Citiwebb Auto Centre
Dec 2016 - Jan 2022 (5 years 1 month)
Developing annual sales strategy and business plan to drive growth and achievement of set goals including sales and profitability.
Tech Mahindra BPO Airtel
Jan 2015 - Aug 2017 (2 years 7 months)
Providing product/service information by answering questions; offering assistance to agents and customers.
Tech Mahindra BP0 Airtel
Jan 2014 - Jan 2015 (1 year)
Providing product/service information by answering questions; offering assistance.
Guarantee Trust Bank GTB
Jan 2013 - Jan 2014 (1 year)
Receive and attend to customer's enquiry, request or complaint via telephone or email.
Degrees, certifications, and relevant coursework
Certification, Human Resources
2020 - 2020
Certification in Human Resource Management, enhancing skills in HR practices and principles.
Bachelor of Science, Economics
2007 - 2011
Bachelor of Science in Economics, focusing on economic theories, principles, and applications in real-world scenarios.
Higher School Certificate, Pre-science
2006 - 2007
Completed a Pre-science Programme (HSC) to prepare for higher education in the sciences.
Senior Secondary Certificate, Secondary Education
2000 - 2006
Completed Senior Secondary Certificate Examination (SSCE), acquiring foundational knowledge in various subjects.
Software and tools used professionally
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