ebele nwamakaEN
Open to opportunities

ebele nwamaka

@ebelenwamaka

Self-motivated Sales and Customer Service Professional

Nigeria

What I'm looking for

Looking for a challenging role that utilizes my sales and customer service skills to drive growth and achievement of set goals.

I am a results-driven sales and customer service professional with a strong commitment to duty and an absolute drive to succeed. I possess excellent communication skills, working well in a team as a leader or member, and can communicate at all levels. With a background in sales and customer service, I have developed strong interpersonal and analytical skills, with the ability to work with little or no supervision.

Throughout my career, I have demonstrated my ability to generate leads, manage sales, and provide exceptional customer service. I am proficient in the use of office tools, CRM, and have practical knowledge of Zendesk, Slack, Google Sheets, and Zoom. I am a transparent, tactful, and honest professional with a strong work ethic.

I have worked with various organizations, including Optiva Capital Partners, Citiwebb Auto Centre, Tech Mahindra BPO Airtel, and Guarantee Trust Bank GTB, where I have developed and implemented sales strategies, managed customer relationships, and consistently met or exceeded sales targets.

Experience

Work history, roles, and key accomplishments

OP
Current

Senior Relationship Manager

Optiva Capital Partners

Aug 2022 - Present (2 years 10 months)

Selling of investment immigration products, wealth management and insurance. Relationship engagement with prospective clients for product needs.

CC

Business Development Specialist

Citiwebb Auto Centre

Dec 2016 - Jan 2022 (5 years 1 month)

Developing annual sales strategy and business plan to drive growth and achievement of set goals including sales and profitability.

TA

Customer Service Supervisor

Tech Mahindra BPO Airtel

Jan 2015 - Aug 2017 (2 years 7 months)

Providing product/service information by answering questions; offering assistance to agents and customers.

TA

Customer Service Representative

Tech Mahindra BP0 Airtel

Jan 2014 - Jan 2015 (1 year)

Providing product/service information by answering questions; offering assistance.

GG

Customer Service Advisor

Guarantee Trust Bank GTB

Jan 2013 - Jan 2014 (1 year)

Receive and attend to customer's enquiry, request or complaint via telephone or email.

Education

Degrees, certifications, and relevant coursework

NP

Network of Human Resource Professionals

Certification, Human Resources

2020 - 2020

Certification in Human Resource Management, enhancing skills in HR practices and principles.

Madonna University logoMU

Madonna University

Bachelor of Science, Economics

2007 - 2011

Bachelor of Science in Economics, focusing on economic theories, principles, and applications in real-world scenarios.

Nnamdi Azikiwe University logoNU

Nnamdi Azikiwe University

Higher School Certificate, Pre-science

2006 - 2007

Completed a Pre-science Programme (HSC) to prepare for higher education in the sciences.

NS

Nodos International Secondary School

Senior Secondary Certificate, Secondary Education

2000 - 2006

Completed Senior Secondary Certificate Examination (SSCE), acquiring foundational knowledge in various subjects.

Tech stack

Software and tools used professionally

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