ebele nwamaka
@ebelenwamaka
Self-motivated Sales and Customer Service Professional
What I'm looking for
I am a results-driven sales and customer service professional with a strong commitment to duty and an absolute drive to succeed. I possess excellent communication skills, working well in a team as a leader or member, and can communicate at all levels. With a background in sales and customer service, I have developed strong interpersonal and analytical skills, with the ability to work with little or no supervision.
Throughout my career, I have demonstrated my ability to generate leads, manage sales, and provide exceptional customer service. I am proficient in the use of office tools, CRM, and have practical knowledge of Zendesk, Slack, Google Sheets, and Zoom. I am a transparent, tactful, and honest professional with a strong work ethic.
I have worked with various organizations, including Optiva Capital Partners, Citiwebb Auto Centre, Tech Mahindra BPO Airtel, and Guarantee Trust Bank GTB, where I have developed and implemented sales strategies, managed customer relationships, and consistently met or exceeded sales targets.
Experience
Work history, roles, and key accomplishments
Senior Relationship Manager
Optiva Capital Partners
Aug 2022 - Present (2 years 10 months)
Selling of investment immigration products, wealth management and insurance. Relationship engagement with prospective clients for product needs.
Business Development Specialist
Citiwebb Auto Centre
Dec 2016 - Jan 2022 (5 years 1 month)
Developing annual sales strategy and business plan to drive growth and achievement of set goals including sales and profitability.
Customer Service Supervisor
Tech Mahindra BPO Airtel
Jan 2015 - Aug 2017 (2 years 7 months)
Providing product/service information by answering questions; offering assistance to agents and customers.
Customer Service Representative
Tech Mahindra BP0 Airtel
Jan 2014 - Jan 2015 (1 year)
Providing product/service information by answering questions; offering assistance.
Customer Service Advisor
Guarantee Trust Bank GTB
Jan 2013 - Jan 2014 (1 year)
Receive and attend to customer's enquiry, request or complaint via telephone or email.
Education
Degrees, certifications, and relevant coursework
Network of Human Resource Professionals
Certification, Human Resources
2020 - 2020
Certification in Human Resource Management, enhancing skills in HR practices and principles.
Madonna University
Bachelor of Science, Economics
2007 - 2011
Bachelor of Science in Economics, focusing on economic theories, principles, and applications in real-world scenarios.
Nnamdi Azikiwe University
Higher School Certificate, Pre-science
2006 - 2007
Completed a Pre-science Programme (HSC) to prepare for higher education in the sciences.
Nodos International Secondary School
Senior Secondary Certificate, Secondary Education
2000 - 2006
Completed Senior Secondary Certificate Examination (SSCE), acquiring foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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