I’m looking for a role where I can take on greater responsibility, continue developing my Business Analysis skills, and work on meaningful business and technology challenges. I’m especially interested in opportunities involving process improvement, business systems, automation, and AI, with a company that values collaboration, continuous learning, and professional growth.
Looking for a job
Allysia Vazquez
@allysiavazquez
Business Analyst specializing in process improvement, business systems, AI automation, and translating business needs into practical solutions.
United StatesWhat I'm looking for
Business Analyst with 5+ years of progressive experience in fintech, business process improvement, requirements analysis, project coordination, and operational transformation. Experienced in translating business needs into clear requirements, process documentation, scalable solutions, and AI-enabled workflow automations. Skilled in process mapping, gap and root-cause analysis, stakeholder collaboration, system implementations, and operational readiness. Hands-on experience designing and configuring AI chat agents and workflows, supporting automation initiatives, and identifying opportunities to improve efficiency. Known for bridging business and technical teams and bringing structure to complex processes and cross-functional initiatives.
Experience
Work history, roles, and key accomplishments
Current
Led business analysis initiatives across process improvement, requirements, and business-technical solutions. Assessed 18 billing processes and 66 procedures to identify improvement and automation opportunities. Designed AI chat agents and workflows, supported payment platform migrations and CRM consolidation, and developed requirements, process maps, BRDs, SOPs, and implementation documentation.
AI AgentsAI TechnologiesProcess AutomationBusiness AnalysisProcess MappingRequirements AnalysisGap AnalysisRoot Cause AnalysisAgileJiraUser StoriesAcceptance CriteriaData AnalysisProcess documentationSOPsCRM ConsolidationProcess OptimizationProcess ImprovementProcess ModelingCRMExcelRequirements GatheringRequirements DocumentationStakeholder EngagementCross functional CoordinationCross Functional CommunicationBusiness Requirements Document (BRD)Automation ToolsAutomationAIAI ToolsGeminiCopilotCopilot LLM EcosystemsMicrosoft 365Lean Six Sigma
Coordinated cross-functional initiatives across Sales, Support, Engineering, and Product. Supported M&A process integration and payment processor implementation through workflow analysis, requirements coordination, system integration, and validation. Managed project documentation, risks, milestones, stakeholder communications, and change management across 3+ workstreams.
Led daily operations for 10 customer support specialists, monitoring productivity, quality, and customer satisfaction KPIs. Developed standardized onboarding and training processes that reduced new-hire ramp-up time by 25%. Analyzed support trends and operational data to identify process gaps and drive workflow improvements.
Resolved complex technical and billing issues across multiple support channels while meeting quality and service standards. Mentored peers on account troubleshooting, system functionality, and platform updates, strengthening team knowledge, resolution effectiveness, and consistency in customer support practices.
Education
Degrees, certifications, and relevant coursework
University of Central Florida
Bachelor of Arts, Human Communication
Bachelor of Arts in Human Communication with a Business & Professional Track from the University of Central Florida.
Seminole State College of Florida
Associate of Arts, Marketing
Associate of Arts in Marketing from Seminole State College of Florida.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
90k-125k USD
Social media
Job categories
Skills
Business AnalysisSaaSB2B SolutionsRequirements EngineeringRequirements DocumentationBusiness Process OptimizationProcess MappingGap AnalysisRoot Cause AnalysisStakeholder ManagementChange ManagementAgileJiraUser StoriesAcceptance CriteriaData AnalysisProcess documentationCRM ConsolidationPayment TechnologyConfluenceHubSpotMonday.ComMicrosoft OfficeGoogle WorkspaceMicrosoft VisioStandard Operating ProceduresProcess ImprovementProcess OptimizationProcess AutomationProcess DesignProcess AnalysisAI AgentsAI ToolsChatGptCopilotCopilot LLM EcosystemsGeminiAmazon QuicksightOutlook
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