Amala User
@amalauser
I’m a senior business analyst who turns complex requirements into compliant solutions with Salesforce, SQL, and Agile delivery.
United StatesWhat I'm looking for
I’m a Business Analyst with over 10+ years of experience bridging business requirements and technical implementations to deliver end-to-end solutions. I specialize in requirements elicitation, process optimization, functional specifications, and quality assurance—translating complex challenges into actionable plans that improve operational efficiency and support strategic objectives.
In recent roles, I’ve led Agile and Waterfall initiatives, coordinated cross-functional teams, and managed project lifecycles to ensure timely, high-quality releases. I’ve gathered and documented BRDs/FRDs and user stories in Jira and Azure DevOps, built dashboards with Power BI and Tableau, and supported SIT/UAT/regression testing—while using data validation, gap analysis, and risk mitigation to resolve defects and maintain solution integrity.
Experience
Work history, roles, and key accomplishments
Lead Technical Business Analyst
IDB Bank
Sep 2023 - Present (2 years 10 months)
Analyzed banking operations and transaction workflows, performing gap analysis and root-cause analysis to recommend process improvements and reduce operational delays. Led requirements elicitation and documentation in Jira/Azure DevOps and supported solution delivery, reporting, and testing (SIT/UAT/regression), including Salesforce and RPA-enabled automation initiatives.
Business System Analyst
North Carolina Department of Health and Human Services
Apr 2021 - Aug 2023 (2 years 4 months)
Analyzed eligibility, enrollment, and claims processing workflows within MMIS and led requirements gathering for Medicaid and related healthcare programs. Coordinated Agile delivery of system upgrades, created as-is/to-be process models and BRDs/FRDs, and supported validation using SQL and Postman alongside UAT activities.
Performed root-cause analysis on deployment failures affecting P&C applications and supported defect resolution to maintain policy and claims continuity. Created BRDs/FRDs, used SQL for data validation across Guidewire and downstream systems, and coordinated SIT/UAT testing for insurance implementations with requirements traceability.
Analyzed WMS and retail sales/inventory data to identify inefficiencies and opportunities to improve warehouse, picking, and shipment accuracy. Gathered and documented requirements (BRDs/FRDs/user stories), supported POS/ERP-related implementations, created dashboards/reports, and participated in UAT and change management.
Gathered business requirements in Salesforce CRM and supported order and supplier-related process documentation. Developed functional specifications and workflows for SAP Finance and Supply Chain, supported forecast and procurement analysis, and assisted with UAT and defect resolution for automation and logistics process improvements.
Education
Degrees, certifications, and relevant coursework
Stevens Institute of Technology
Master of Science in Information Systems, Information Systems
Earned a Master of Science in Information Systems at Stevens Institute of Technology.
Malla Reddy college
Bachelor of Science in Electronics and Communication Engineering, Electronics and Communication Engineering
Earned a Bachelor of Science in Electronics and Communication Engineering at Malla Reddy college.
IIBA (International Institute of Business Analysis)
Certified Business Analysis Professional (CBAP), Business Analysis
Obtained the CBAP certification from the International Institute of Business Analysis (IIBA).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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