Hitanshi Shah

I’m a Business Analyst with 4+ years of experience owning end-to-end business analysis across payments, digital banking, and retail. I lead stakeholder workshops and partner closely with Product, Engineering, Operations, Risk, and Compliance to deliver scalable, measurable solutions.

I bring strong requirements engineering skills—eliciting needs, defining BRDs/FRDs, writing user stories and acceptance criteria, and using RTM and business rules to keep delivery aligned. I’m comfortable modeling processes with BPMN, mapping workflows, and driving gap analysis to clarify how work should operate in practice.

My work is grounded in analytics: I build KPI dashboards and executive reporting with Power BI, SQL, and Snowflake, and I use Python and advanced Excel for deeper trend and funnel analysis. I also automate recurring workflows with Microsoft Power Automate and Power Platform to reduce effort and improve reporting accuracy.

I’ve improved operational outcomes through process improvement and release-ready execution—driving future-state analysis, root cause analysis, and UAT across hundreds of test cases. Whether it’s fraud review, dispute operations, or merchant onboarding, I focus on turning requirements into validated delivery and real business impact.