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Dustin Brewer

@dustinbrewer

I turn ambiguous business needs into scalable systems, measurable customer improvements, and faster go-to-market delivery.

United States

Message

What I'm looking for

I'm looking to translate complex business needs into scalable systems, customer-facing improvements, and measurable outcomes through requirements, data analysis, process design, and cross-functional delivery.

At Boost Mobile, I author BRD-level web and app enhancements that improve customer journeys and reduce avoidable cost. My approved billing API refresh requirements eliminated $116K per month in duplicate-payment cost, while my measurement of an SMS shipment launch showed a 20% drop in shipping-related calls and an estimated $2.6M in annualized revenue.

Previously at Comcast, I built Marketing Operations' solution design practice and a ServiceNow workflow platform from scratch, delivering 30+ platform features and cutting go-to-market timelines by more than two weeks. I translate operations into BRDs, system designs, user stories, testing frameworks, and data-backed decisions across marketing, sales, billing, and CX.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst, CX Process Optimization

Current

Boost Mobile

Aug 2025 - Present (1 year 1 month)

Identified a duplicate payment issue in the app payment journey and authored approved requirements for a billing API refresh fix, eliminating $116K per month in avoidable cost. Authored 5 enhancement stories with BRD-level requirements, all shipped to the website and app.

AWS Dataiku SQL Lucidchart Business Requirements Documentation User Stories KPI Definition UAT AI Analysis

Sr. Marketing Operations Solutions Analyst / Interim Sr. Manager

Comcast

Jan 2023 - Apr 2025 (2 years 3 months)

Built the solution design practice within Marketing Operations from scratch, delivering 30+ platform features to billing and order management systems. Led business requirements from operations to IT, legal, and product teams, decomposing complex workflows into system designs, process diagrams, user stories, and BRDs.

ServiceNow Jira Confluence Salesforce SQL Tableau Snowflake Dataiku AWS Lucidchart Agile SDLC Process Mapping Gap Analysis UAT Change Management

Sr. Marketing Operations Specialist

Comcast

Nov 2019 - Dec 2022 (3 years 1 month)

Defined API requirements and data ingest changes that scaled customer account tagging for targeted offers from 100K to 1M+ tags per day at 70% lower cost per engagement. Architected the offer design and eligibility logic for a $30M competitive initiative, delivering the full build plan within hours of the strategy brief.

API Requirements Data Ingestion Offer Letter Configuration Order Management Billing Systems UAT Playbook For Testing Incident Response QA

Sr. Indirect Sales Operations Specialist

Comcast

Jun 2018 - Nov 2019 (1 year 5 months)

Administered Salesforce for the indirect sales channel: custom reports, dashboards, workflow automations, and data hygiene processes. Conducted process mapping and gap analysis that unified sales operations workflows and reduced partner compensation disputes.

Salesforce Administration Custom Reports Dashboarding Workflow Automation Data Hygiene Process Mapping Gap Analysis