Open to opportunities

Hiren Patel

@hirenpatel4

Message

Experienced business and operations analyst optimizing IT processes with SQL, Tableau, and Agile exp

United States

Message

What I'm looking for

I seek a mid-to-senior analyst role applying SQL, Tableau, and Agile to optimize processes, improve reporting, and support compliance within collaborative, growth-oriented teams.

I am an experienced business and operations analyst who translates business needs into actionable IT solutions. I focus on aligning technical implementations with business requirements and regulatory standards.

I drive process optimization by leveraging KPIs, SLAs, and risk management frameworks to improve operational efficiency. I have led automation and reporting initiatives that reduced manual effort and increased accuracy.

I produce and maintain comprehensive SDLC documentation—BRDs, FRDs, user stories, test scenarios, and release notes—using Confluence, SharePoint, and Visual Studio. I also manage backlog grooming and sprint planning in Jira.

I am technically proficient with SQL (Toad), Tableau, Excel, and other reporting tools, and I routinely perform UAT, query databases to resolve issues, and transition solutions into production with training for onshore and offshore teams.

I collaborate across functions—engineering, data, PMO, compliance, and operations—to ensure traceability, audit readiness, and seamless adoption of solutions. I bring a pragmatic, results-oriented approach and a track record of delivering measurable business value.

Experience

Work history, roles, and key accomplishments

Business Systems Consultant

Randstad

Oct 2022 - Present (2 years 10 months)

Created and maintained comprehensive documentation, including meeting notes, process maps, user guides, and technical specifications using Confluence for identity management projects. Drove backlog grooming and sprint planning activities in Jira, translating business needs into actionable user stories and bugs to support iterative development and value delivery.

Confluence SDLC Jira SharePoint Agile Scrum Documentation User Stories Backlog Grooming Sprint Planning

Senior Operations Analyst

Bank of America

Mar 2020 - Present (5 years 5 months)

Monitored and evaluated financial data performance using KPIs and SLAs, delivering weekly, monthly, and quarter-end reports to senior management utilizing MS Excel, PowerPoint, and Tableau dashboards. Managed the transition of reporting tools to production, providing step-by-step training to onshore and offshore teams, ensuring seamless adoption and operational readiness.

KPIs SLA MS Excel PowerPoint Tableau Process Automation Risk Management SOPs Regulatory Compliance Financial Analysis

Senior Associate

State Street Corporation

Dec 2015 - Present (9 years 8 months)

Monitored Agile/Scrum project performance and risk management frameworks, facilitating daily stand-ups, sprint planning, and retrospectives. Managed the transition of IT solutions to production, overseeing release pipelines, user administration, and documentation for market surveillance systems required for regulatory risk management.

Agile Scrum Risk Management UAT SQL Regulatory Reporting CMS Release Management

Business Systems Analyst

NTT Data

Jul 2015 - Present (10 years 1 month)

Prepared all stories and defects in Visual Studio for new iteration meetings and facilitated requirements gathering sessions with internal teams and clients. Coordinated migration of completed reports to Production with the Data Warehouse team and researched missing data using SQL queries in Oracle Tool – Toad system.

Visual Studio SQL Requirements Gathering Data Migration QA Business Analysis Client Communication

Receivable Accounts Management Associate

Waste Management

Apr 2014 - Present (11 years 4 months)

Resolved collections disputes by researching short pays, unapplied payments, and client disputes, working with the Accounting department to generate credit memos, debit memos, and process payments. Coordinated with the billing team to understand customer charges on invoices and track invoices in online uploading systems using the internal billing software - Acorn.