Alexus Porter
@alexusporter
Dedicated customer service specialist with strong multitasking abilities.
United StatesWhat I'm looking for
I am a dedicated Customer Service Specialist with a proven track record of prioritizing and multitasking in fast-paced environments. My experience spans over seven years in customer service, where I have honed my skills in supervision, leadership, and customer relations. I am known for my ability to handle escalated customer support issues effectively, ensuring that both personal and business goals are met.
Throughout my career, I have worked in various roles, including as a Daycare Worker and Direct Care Technician, where I developed positive strategies to encourage good behavior and supported clients with their daily needs. My role as a Customer Service Associate at Jiffy allowed me to enhance customer relations through friendly and knowledgeable communication, while my experience as a Claim Associate at Methodist Healthcare Systems involved conducting comprehensive investigations and processing claims efficiently.
Experience
Work history, roles, and key accomplishments
Daycare Worker
First United Methodist Child Care Center
Mar 2021 - Present (4 years 3 months)
Developed and enforced positive strategies to encourage good behavior in children. Balanced schedules to promote optimal rest, play, and educational periods while communicating with parents about daily activities and concerns.
Direct Care Technician
North Mississippi Regional Center
Nov 2020 - Mar 2021 (4 months)
Documented client progress and organized medication schedules to improve quality of life. Monitored client behaviors and reported concerns to case managers while ensuring safety and independence for disabled individuals.
Customer Service Associate
Jiffy
Feb 2019 - Nov 2020 (1 year 9 months)
Provided fast, friendly, and knowledgeable service to customers while handling cash transactions and balancing the cash drawer daily. Enhanced customer relations through positive communication.
Claim Associate
Methodist Healthcare Systems of Memphis
Apr 2018 - Aug 2019 (1 year 4 months)
Conducted investigations to negotiate settlements or deny claims while processing claims according to quality standards. Organized information using spreadsheets and databases.
Education
Degrees, certifications, and relevant coursework
South Panola High School
High School Diploma, General Studies
2010 - 2014
Completed high school education with a focus on general studies, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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