Samantha Martinez

Managed office staffing, operations, and logistics for three offices, partnering with the District General Manager to implement growth plans. Built an engaging team environment by training and coaching associates, ensuring adherence to Standard Operating Procedures.

Built relationships with clients and sold or upgraded Medicare coverage, licensed with multiple high-profile insurance companies. Managed client needs and ensured the safety of their medical information.

Handled inbound and outbound calls and emails, verifying member information using HIPAA knowledge. Assisted members with account details and educated them about test kits and clinical results.

Managed patient check-in/out, verified account details and insurance status, and processed co-payments. Handled and transferred patient documents, confirmed, and scheduled appointments.

Verified customer needs and expectations, addressing escalated issues according to established procedures. Placed orders for vendors and managed account updates, verifications, invoices, and order entries.

Handled approximately 100 inbound/outbound calls daily, processing transactions and providing quality customer service and sales. Evaluated customer concerns, input requests for website orders and advertisements, and addressed escalated issues.

Assisted with teaching children aged 1-5 years, managed cleaning duties after hours, and handled kitchen operations including cooking and food inventory. Supported office work for families and communicated daily updates to parents.

Maintained and tracked new and existing patient records, conducted face-to-face sales for prescription machines, and booked appointments. Processed insurance claims, completed patient visit transactions, and educated patients on healthcare policies.

Completed a program at H&R Block. This likely involved training related to tax preparation or financial services.

Completed high school education.