Open to opportunities

Nigia Burnett

@nigiaburnett

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Dedicated customer service representative with a passion for client satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated and dedicated professional with extensive experience in customer service and caregiving. My journey began as a Substitute Teacher, where I honed my communication and organizational skills while managing classrooms of diverse students. Over the years, I have transitioned into various roles, including Personal Care Assistant and Customer Care Representative, where I have consistently delivered exceptional service and support to clients.

At Everise Inc., I handle inbound and outbound calls, assisting members with their prescription drug plans and ensuring they receive the necessary support. My experience at Elite Healthcare and Palco, Inc. has equipped me with the skills to assist clients with daily living tasks, emphasizing my commitment to enhancing their quality of life. I pride myself on my ability to connect with individuals and provide compassionate care, making a positive impact in their lives.

Experience

Work history, roles, and key accomplishments

Personal Care Assistant

Elite Healthcare

Sep 2022 - Dec 2024 (2 years 3 months)

Provided assistance to clients with daily living tasks. Responsibilities included preparing meals, performing light housekeeping, and assisting with personal hygienic grooming.

Caregiving Home Care Light Housekeeping Working With People With Disabilities Time Management Organizational Skills

Personal Care Assistant

Palco, Inc

Oct 2018 - Feb 2020 (1 year 4 months)

Provided assistance to clients with daily living tasks. Responsibilities included preparing meals, performing light housekeeping, and assisting with personal hygienic grooming.

Caregiving Home Care Light Housekeeping Working With People With Disabilities Time Management Organizational Skills

Cashier/Customer Service

Walmart

May 2016 - Sep 2018 (2 years 4 months)

Processed customer transactions accurately and efficiently at the register. Provided exceptional customer service to enhance the shopping experience.

Customer Service Sales Communication Skills Organizational Skills Time Management Working With People

Bus Attendant

York Williams Child Development Center

Mar 2010 - Jun 2012 (2 years 3 months)

Ensured the safety of children aged 6 months to 5 years during transportation. Followed strict safety rules while children boarded and exited vans and when crossing roads and parking lots.

Child Supervision Working With Children Communication Skills Time Management Organizational Skills

Substitute Teacher

Dermott District Public Schools

Aug 2008 - Jun 2011 (2 years 10 months)

Managed classrooms for grades PreK through 12. Maintained classroom discipline, adhered to school policies, delivered engaging lessons, and assisted students with assignments.

Classroom Management Disciplining Communication Skills Organizational Skills Time Management Working With Children