Alexis Bailey
@alexisbailey
I resolve healthcare, banking, and technical customer issues in high-volume remote call centers.
ZimbabweWhat I'm looking for
I've supported healthcare members at Concentrix by helping individuals and families complete Access Health Connecticut coverage applications, understand plan options, and navigate enrollment under ACA guidelines.
I protect confidential records, follow HIPAA requirements, and answer high volumes of healthcare-plan questions with clear, patient service.
At WEX, I provided remote banking support across multiple systems, resolving electronic banking, debit card, password, website, and browser issues while meeting monthly quality and service goals. I also helped verify online enrollments and proactively identified potential fraudulent activity.
Alongside customer support, I've maintained accurate databases and property-related records at AGH Enterprises, created tracking spreadsheets, reviewed documents for completeness, and typed at 55 words per minute.
Experience
Work history, roles, and key accomplishments
Delivered high-quality customer service in a high-volume remote healthcare call center, assisting members with health coverage applications and enrollment processes. Maintained confidential records and ensured compliance with HIPAA regulations.
Education
Degrees, certifications, and relevant coursework
Delgado Community College
Attended Delgado Community College in New Orleans, Louisiana.
Morgan City High School
High School Diploma
Attended Morgan City High School in Morgan City, Louisiana.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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