Open to opportunities

Mutoni Vanessa

@mutonivanessa

Message

I resolve high-volume healthcare and financial service inquiries with empathy, accuracy, and clear communication.

United States

Message

What I'm looking for

I'm seeking a Customer Service Representative role where I can manage high call volumes, resolve complex inquiries, and improve customer satisfaction in a fast-paced environment.

I've supported customers at Virginia Medicaid and Capital One, resolving healthcare, insurance, billing, product, and service inquiries with empathy and clear communication.

At Virginia Medicaid, I managed an average of 80 inbound and outbound calls daily while explaining complex medical information and following HIPAA regulations.

I've also maintained accurate customer records, entered and verified data at Datavant, and used Salesforce, CRM software, Microsoft Excel, and ticketing tools to resolve issues efficiently.

Experience

Work history, roles, and key accomplishments

Healthcare Customer Service Representative

Virginia Medicaid

Sep 2024 - Jun 2026 (1 year 9 months)

Managed an average of 80 inbound and outbound calls daily, addressing healthcare, insurance, and billing inquiries. Enhanced patient satisfaction through empathetic care and clear communication while adhering to HIPAA regulations.

CRM Software Active Listening Problem Solving HIPAA Multitasking

Data Entry Specialist

Datavant

Aug 2022 - Aug 2023 (1 year)

Entered, reviewed, and updated large amounts of data with accuracy and attention to detail. Verified information, corrected errors, and organized digital records while maintaining confidentiality.

Data Entry Confidentiality Database Management Spreadsheets

Customer Support Representative

Capital One

Feb 2021 - Aug 2022 (1 year 6 months)

Resolved customer inquiries by providing accurate information on products and services, leading to effective issue resolution and satisfaction. Maintained and updated customer records, enhancing data management and personalization.

Issue Resolution Customer Service CRM Software Data Management Problem Solving Escalation Management