Jaynavia Lewis-Talley
@jaynavialewistalley
Customer service professional with 9 years of call center experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over nine years of experience in high-volume call center environments. My expertise lies in remote operations, customer service, data entry, and healthcare support. I have a proven track record of managing inbound and outbound calls efficiently while adhering to strict service-level agreements (SLAs). My ability to resolve customer inquiries promptly has consistently enhanced customer satisfaction.
Throughout my career, I have worked with reputable organizations such as State Farm and AllianceRx Walgreens, where I honed my skills in appointment scheduling, CRM software, and HIPAA compliance. I take pride in my ability to lead co-browsing sessions, guiding customers through complex processes, which has significantly improved service quality and satisfaction rates. I am now seeking a Remote Customer Service Representative position to leverage my expertise in collections and client service excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
State Farm
Apr 2024 - Oct 2024 (6 months)
Managed a high volume of inbound calls while adhering to strict service-level agreements (SLAs). Efficiently handled customer inquiries, scheduled appointments, and documented interactions using CRM software.
Customer Service Representative
First Source
Jun 2021 - Jan 2024 (2 years 7 months)
Coordinated medical appointment scheduling through high-volume outbound calls, ensuring accuracy and timeliness. Provided remote assistance to members in navigating the Medicaid application process, resolving issues with professionalism.
Customer Service Representative
AllianceRx Walgreens
Feb 2017 - Dec 2019 (2 years 10 months)
Handled both inbound and outbound calls, addressing customer concerns and ensuring resolution within company guidelines. Managed and updated customer information and medical records, maintaining HIPAA compliance.
Collections Representative
iQor
Jan 2014 - Jan 2017 (3 years)
Managed inbound and outbound collections calls, maintaining compliance with all PCA guidelines. Achieved collection goals by utilizing effective negotiation techniques, improving debt recovery rates.
Education
Degrees, certifications, and relevant coursework
El Centro College
Diploma, Nursing
2009 - 2012
Completed a comprehensive nursing program, gaining foundational knowledge and practical skills in patient care and healthcare procedures. Studied various aspects of nursing, preparing for entry-level positions in the medical field.
L.G Pinkston High School
Diploma, General Studies
2005 - 2009
Graduated with a high school diploma, completing general education requirements and foundational coursework. Developed essential academic and life skills during the program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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