Open to opportunities

Niya Campbell

@niyacampbell

Message

I resolve complex customer and patient inquiries across healthcare, insurance, and high-volume remote support.

United States

Message

What I'm looking for

I’m seeking a challenging remote Customer Service Representative role where I can use problem-solving, communication, and time-management skills to improve customer loyalty and operational efficiency.

At Ensemble Health Partners and The Cigna Group, I support patients and Department of Defense beneficiaries with billing, insurance, prescription benefits, appointments, and medication delivery while protecting sensitive information under HIPAA and DoD protocols.

I’ve handled high-volume phone, email, and chat inquiries, maintained accurate EMR and digital records, and achieved an 85% customer satisfaction rating through clear communication and proactive problem-solving. My work includes resolving prior authorizations, coverage questions, billing discrepancies, and property tax relief inquiries.

I bring more than five years of customer service experience, including remote phone operations, patient scheduling, CRM documentation, and cross-functional coordination.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Specialist

Current

Ensemble Health Partners

Jan 2026 - Present (7 months)

Greeted and checked in patients, ensuring accurate collection of demographic and insurance information. Educated patients on financial responsibilities and resolved inquiries regarding appointments, insurance coverage, and billing discrepancies.

Patient Registration Insurance Verification Medical Billing EMR HIPAA Customer Service Collaboration

Patient Care Advocate

The Cigna Group

Jul 2025 - Dec 2025 (5 months)

Served as primary liaison for Department of Defense beneficiaries utilizing Express Scripts' home delivery pharmacy services. Educated patients on prescription benefit coverage, formulary options, and cost-saving opportunities.

Pharmacy Benefits Patient Education Prescription processing HIPAA Documentation Collaboration

Customer Service Representative

Navient Corporation. Pioneer Credit Recovery, Inc

Jul 2024 - Jul 2025 (1 year)

Provided exceptional customer service by assisting clients in understanding and navigating complex property tax relief programs. Managed a high volume of 50 daily inbound inquiries via phone, email, and chat, achieving an 85% customer satisfaction rating.

Customer Service Inbound Calls Email Support Chat Problem Solving Data Entry Compliance Training

Phone Operator

Carmens Answering Service

Dec 2018 - May 2023 (4 years 5 months)

Operated as a remote phone operator, managing patient appointments and ensuring precise demographic data entry into the computer system. Provided patient-focused service by informing callers of appointment requirements and cancellation policies.

Data Entry Appointment Scheduling Customer Service