Kehinde Kabiru
@kehindekabiru
Customer service professional with 7 years' experience delivering first-call resolution in healthcare support.
United StatesWhat I'm looking for
I’m a Customer Service Representative with 7 years of experience in high-volume call centers, specializing in insurance verification and technical support. I focus on solving member and patient questions accurately on the first contact, while keeping communication clear and professional.
In healthcare support roles, I handle insurance eligibility, benefits verification, claims status, and prior authorizations. I maintain detailed records in CRM and EMR systems while following HIPAA compliance and confidentiality requirements, even in remote, high-volume environments.
I also provide technical assistance for system access, password management, portal navigation, and application troubleshooting. Using ticketing systems and documentation best practices, I track service requests, follow up promptly, and aim to improve user experience through efficient issue resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix Healthcare
Jan 2024 - Jun 2026 (2 years 5 months)
Resolved inquiries related to insurance eligibility, benefits verification, claims status, and prior authorizations for patients and healthcare providers. Maintained accurate CRM/EMR documentation while following HIPAA compliance in a high-volume remote call environment.
Customer Service Representative
Globe Life Insurance
Feb 2021 - Dec 2023 (2 years 10 months)
Handled high-volume inbound calls for account inquiries and billing questions, resolving customer concerns via CRM systems. Documented interactions accurately while adhering to quality assurance, privacy, and service standards to support first-call resolution and customer satisfaction.
Technical Customer Service Specialist
Appen USA
Mar 2019 - Jan 2021 (1 year 10 months)
Provided technical support for system access, password management, portal navigation, and application troubleshooting. Managed and documented service requests in ticketing systems to ensure accurate tracking and timely follow-up.
Education
Degrees, certifications, and relevant coursework
University of Port-Harcourt
Bachelor of Science, Business Management
Earned a Bachelor of Science in Business Management from the University of Port-Harcourt, graduating in May 2016.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Kehinde?
You can contact Kehinde and 90k+ other talented remote workers on Himalayas.
Message KehindeGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
