Alexa Rosa

I am a dedicated and empathetic Customer Service Representative with over five years of experience in fast-paced environments. My expertise lies in providing exceptional support through phone, email, and live chat, ensuring that every customer interaction is handled with care and professionalism. I am bilingual in English and Spanish, which allows me to connect with a diverse clientele and resolve issues effectively.

Throughout my career, I have consistently exceeded performance goals, contributing to team success by improving customer satisfaction scores by 10% monthly at Alorica. My strong multitasking abilities and proficiency with CRM and ticketing tools enable me to manage high-volume inquiries while maintaining accuracy and attention to detail. I am motivated to bring my skills to a remote team where I can continue to grow and make a positive impact.