Miracle Alston

I’m a Customer Service Representative with experience delivering exceptional support, resolving issues quickly, and strengthening customer loyalty. I use reflective listening and strong problem-solving to keep every interaction productive.

I’ve managed an average of 80 inbound calls daily, handling customer inquiries, verifying information, documenting calls, and running overrides and reversals when needed. I’m comfortable maintaining accuracy in order entry and data entry while meeting team and personal goals.

Across my roles, I’ve built efficient call flow procedures and used CRM tools to improve service efficiency. I also have shift leadership experience, ensuring daily operations were met while assisting employees and supporting smooth coverage.

I’m committed to leveraging advanced communication and time management to drive operational efficiency and deliver reliable, high-quality customer support. I bring bilingual communication skills and a strong work ethic in both fast-paced and remote environments.