Christian Mumphrey
@christianmumphrey
Dedicated customer service professional with 5 years of experience.
United StatesWhat I'm looking for
I'm a dedicated and personable customer service professional with over five years of experience in fast-paced environments. My expertise lies in conflict resolution, effective communication, and delivering top-notch support to ensure customer satisfaction. I thrive in roles where I can utilize my strong interpersonal and problem-solving skills to contribute to a dynamic customer service team.
Throughout my career, I've worked with various companies, including Alorica and Guidehealth, where I honed my skills in technical support and customer service. I have consistently maintained high customer satisfaction scores and have been recognized for my ability to handle complex inquiries efficiently. My experience with CRM systems and my commitment to providing exceptional service have equipped me to tackle challenges and enhance customer experiences effectively.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Alorica
Mar 2025 - Present (6 months)
Assisted users with website-related issues through phone calls, emails, and live chat, diagnosing and resolving common website problems. Created and updated support tickets, logged interactions, and maintained accurate records of issues and resolutions.
Customer Service Representative
Guidehealth
Aug 2024 - Mar 2025 (7 months)
Answered customer questions about insurance policies, coverage, claims, billing, and procedures via phone, email, or chat. Handled over 50 customer inquiries daily, maintaining a 95% customer satisfaction score.
Customer Service Representative
Qualfon
Jun 2023 - Aug 2024 (1 year 2 months)
Provided prompt and accurate information to clients regarding insurance policies, billing, coverage, and claims, processing premium payments. Investigated claim denials and coding rejections for medical procedures.
Customer Service Representative
Etech Communications
Sep 2019 - Present (6 years)
Assisted customers through live chat, email, or web-based platforms with inquiries related to internet/phone services or account issues. Helped users resolve website navigation problems and technical concerns.
Customer Service Representative
PFSWeb
Nov 2015 - Present (9 years 10 months)
Responded to customer inquiries and resolved issues via live chat, email, or other web-based communication channels. Assisted customers with troubleshooting website-related issues and accurately documented all interactions.
Education
Degrees, certifications, and relevant coursework
The Art Institute of Dallas
Associate Degree, Media Arts and Animation
2019 -
Currently attending The Art Institute of Dallas Texas for my Media Arts and Animated Bachelor Degree.
Woodrow Wilson High School
High School Diploma, General Studies
2013 - 2014
Completed high school education at Woodrow Wilson High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Christian?
You can contact Christian and 90k+ other talented remote workers on Himalayas.
Message ChristianFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
