Open to opportunities

Alejandro Hernandez

@alejandrohernandez

Message

I lead customer service and B2B business development, driving KPI performance across remote operations.

Venezuela

Message

What I'm looking for

I’m looking for a role where I can own customer/driver support and B2B lead generation, manage KPIs, and lead teams with operational and HR responsibilities—partnering with a motivated organization to improve service quality and results.

I’m a customer service leader focused on end-to-end client and driver support, B2B solutions, and KPI ownership. At Maybach Global International, I’ve served as Customer Service Representative, Team Leader, Office Manager, and Latinamerica head, managing representatives and delivering internal and external support while acquiring new leads for the business.

Before that, I strengthened customer outcomes and growth initiatives at Capital Group as a Customer Service Representative / Senior CSA Manager and supported B2B lead acquisition. I also contributed to business development at ACL Technologies, building on my remote client management experience.

Earlier in my career at PRC 333 and across telecom operations, I led driver service and operations activities, managed employees and KPIs for customer services, and provided guidance for national and international clients. I’ve worked directly with North American authorities to support drivers, and I’m completely operativo with SAP.

Outside pure operations, I’ve brought a service-and-communication mindset from roles including bilingual teaching/tutoring, documents translation, and management experience while working in Spain. I value structured execution, clear communication, and continuous improvement in service delivery and business processes.

Experience

Work history, roles, and key accomplishments

Customer Service Rep / Team Leader

Maybach Global International

Jun 2023 - Jun 2026 (3 years)

Led remote driver/customer and client support across Latin America, managing representatives and KPI reporting. Also handled office operations and HR responsibilities.

Customer Service Client Management B2B Solutions Lead Generation Team Leadership Data Entry KPI Management

Customer Service Senior CSA Manager

Capital Group

Mar 2023 - May 2023 (2 months)

Provided remote customer service and managed clients, including B2B solutions and lead acquisition. Oversaw representatives and supported internal/external clients with data entry and KPI tracking.

Customer Service Client Management B2B Solutions Lead Generation Data Entry KPI Management

Business Development

Acl Technologies

Feb 2023 - Feb 2023 (0 months)

Worked in business development focused on remote customer service, client management, B2B solutions, and acquiring new leads for the company.

Business Development Customer Service Client Management B2B Solutions Lead Generation

Driver Service Executive / Ops Manager

PRC 333, C.A.

Jan 2022 - Aug 2022 (7 months)

Managed driver services operations, providing remote support to drivers and supporting company/client management. Coordinated with North American authorities and oversaw employees and customer service KPIs for national and international clients.

Operations Management Driver Support Client Management KPI Management Customer Service Support

Bilingual Teacher/Tutor

Consultora Bárbara K&E, C.A.

Feb 2018 - Jan 2020 (1 year 11 months)

Created bilingual educational content and provided tutoring, guidance, and support to company employees for international client service. Focused on teaching and support aligned with public attention to international clients.

Tutoring Teaching Content Creation Bilingual Communication International Clients Guidance

Bilingual Messenger

Comercializadora Bárbara’s K&E, C.A.

Sep 2016 - Jan 2017 (4 months)

Provided bilingual support to foreign clients, coordinating homecoming and serving as a point of contact for B2B communications with international clients.

International Clients Homecoming Coordination B2B Communications Bilingual Communication

Documents Translator

Commvensa

Feb 2015 - Jan 2016 (11 months)

Translated documents for international providers and participated in analysis and translation workshops. Coordinated support related to provider materials.

Document Translation Translation Workshops Analysis Provider Support

Enterprises Advisor

Telefónica Venezolana, C.A.

Apr 2011 - Dec 2011 (8 months)

Advised enterprise clients by handling customer service requests, managing clients, and resolving corporate-client issues. Completed work in SAP and maintained client follow-ups and reattachments.

Customer Service Client Management Follow up SAP

Customer Services Representative

PRC 333, C.A.

Apr 2005 - Mar 2011 (5 years 11 months)

Provided customer service and public attention for corporate clients by managing portfolios, resolving contingencies, and supporting new client attachments. Worked with SAP and corporate storage/systems.

Customer Service Public Attention Client Portfolio Management Contingency Resolution SAP Corporate Systems

Manager

Living Is

Dec 2002 - Jan 2004 (1 year 1 month)

Managed buying and sales, imports, international commerce, and financial/administrative follow-up, including treasury planning and HR/communications management. Oversaw projects, marketing activities, franchising/regulatory manuals, and store operations including web/digital content creation and inventory/sales system management.