Open to opportunities

Geraldine Ruiz

@geraldineruiz

Message

Customer service specialist with 10+ years in call centers and retail banking.

Venezuela

Message

What I'm looking for

I’m looking for a customer-focused role where I can apply my call center, billing, and banking support experience to deliver fast, empathetic solutions—and help a team improve service quality with strong organization and compliance.

I’m a Customer Service Specialist with 10+ years of experience across call centers, retail, and banking environments. I’ve managed high-volume customer interactions, resolved issues with clear, empathetic communication, and maintained accurate documentation while following internal policies and service standards.

In my Store Manager role, I managed daily store operations, including banking and billing, and trained and supervised team members to improve service quality. I also supported clients with opening personal and legal entity bank accounts, handled credit card and financial product inquiries, and managed organized financial records—bringing professionalism, organization, and a consistent commitment to customer satisfaction.

Experience

Work history, roles, and key accomplishments

Store Manager

Aprilis, C.A.

Aug 2012 - Jul 2020 (7 years 11 months)

Managed daily store operations, including banking and retail activities. Trained and supervised staff, handled high-volume customer inquiries, and maintained accurate documentation to improve service quality and customer satisfaction.

Store Operations Customer Service Staff Training Problem Solving Billing Account Management Client Onboarding Documentation

Customer Support Specialist

100% Banco

Nov 2006 - Feb 2010 (3 years 3 months)

Assisted clients with opening personal and legal entity bank accounts and handled in-branch administrative tasks. Maintained organized financial records, responded to client inquiries, and ensured compliance with customer service standards.

Client Onboarding Customer Service Administrative Support inquiry handling & Compliance

Customer Representative

Banco 100%

Nov 2006 - Feb 2010 (3 years 3 months)

Assisted clients with opening personal and legal-entity bank accounts and provided in-branch administrative support. Managed customer inquiries and ensured organized financial recordkeeping while following internal policies.

Client Onboarding Bank Account Opening Customer Service Billing Support Administrative Support Record keeping & Compliance inquiry handling Account Management

Call Center Authorizer

Mercantil Servicios Financieros

Feb 2001 - Nov 2006 (5 years 9 months)

Handled incoming calls for credit cards, bank accounts, and financial products, providing accurate information on procedures and operations. Processed inquiries, complaints, and service requests while ensuring adherence to internal policies and customer service standards.

Call Center Operations Credit Card Support Financial Products Complaint Handling Service Request Processing Documentation

Call Center Authorizer

CAM Call Center Mercantil Servicios Financieros

Feb 2001 - Nov 2006 (5 years 9 months)

Handled incoming calls regarding credit cards, bank accounts, and financial products. Provided accurate information, processed complaints and service requests, and ensured compliance with internal customer service standards.

Credit Cards Financial Products Customer Support Complaint Resolution Service Request Processing & Compliance Account Information