Open to opportunities

helen acuña

@helenacuna

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I deliver bilingual customer service, sales support, and social media content across industries.

Venezuela

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What I'm looking for

I'm looking for a customer service, sales, or social media role where I can use bilingual communication, organization, content skills, and a strong focus on helpful client relationships.

I've supported clients and callers for more than 150 businesses at Tesla Media Group, handling inbound and outbound calls in English and Spanish while managing expectations and complaints professionally. I also booked leads through high-volume cold calling at Agency Setters, securing new opportunities across legal, architecture, dental, and clinic niches.

I've combined sales, social media, design, and content work for local businesses and a family sublimation-printing business, creating personalized designs, maintaining client communication, and fulfilling orders of up to 100+ items. Earlier, I wrote SEO-focused informational content in WordPress, researching legal processes across Latin America and delivering six 1,500-word articles weekly.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Tesla Media Group

Sep 2025 - Present (1 year)

Delivered customized service to clients for medical institutions, law offices, and other businesses. Managed inbound and outbound calls for over 150 businesses in English and Spanish.

Customer Service Call Handling Problem Solving

Sublimation Printing

Self-Employed Family Business

Oct 2024 - Aug 2025 (10 months)

Created over 50 personalized designs using Adobe Photoshop and Canva for various products. Managed client communication and delivered orders within 3-7 days.

Photoshop Canva Design Client Communication Order Management

Appointment Setter

Agency Setters

Oct 2024 - Feb 2025 (4 months)

Made over 100 outbound calls daily offering marketing and sales services to clients in Spain. Secured 2-4 new leads per month across various niches.

Cold Calling Lead Generation Email Marketing Sales CRM Spreadsheets

Sales Representative

Feria Escolar Soy Mujer Plaza El Venezolano

Aug 2022 - Oct 2024 (2 years 2 months)

Managed the register and inventory during school supply sales. Maintained an organized and safe environment in a high-customer outdoor setting.

Sales Cash Handling Inventory Management Customer Service

Sales Representative and Social Media Assistant

Comercializadora Rodher; La Mia Vita

Oct 2023 - Dec 2023 (2 months)

Managed social media and in-person communications for a toy and technology business. Created video and copywriting content for platforms like Facebook, Instagram, and WhatsApp.

Social Media Management Content Creation Copywriting Sales Customer Service

Writer for Informative Web Content

Redacción VeneSEO

Jan 2019 - Oct 2021 (2 years 9 months)

Delivered six informative articles of at least 1,500 words weekly. Researched legal processes and official documents across Latin America and wrote clear, concise content.

Writing Research SEO WordPress