At ITC DISTRIBUCIONES CENTRO, C.A., I managed and followed up with corporate clients, addressing their commercial needs and contributing to a 57% increase in the client portfolio through B2B strategies and follow-up.
Across sales roles, I developed experience serving B2B and B2C customers, managing commercial relationships, and supporting sales targets. At ELITE FALCON, I coordinated and trained a team and was promoted for my work on projections, client management, and retention.
Earlier, at MERCADISA FALCÓN, C.A., I managed key accounts, collections, and distribution, and implemented planograms to improve commercial effectiveness and customer experience. At Movilnet, I supported customers with telecom services, line changes, device programming, and service issues.
I now apply that background to virtual assistance, including administrative organization, customer follow-up, CRM updates, and sales support. I also create spreadsheets, forms, and tracking systems to organize information and tasks.
