Laurimar Padilla

I’m a detail-oriented Customer Service Assistant with 8+ years of experience in B2C environments. I bring empathetic communication to handle diverse inquiries, and I’m committed to ensuring customer satisfaction in remote settings.

In my most recent role, I managed a variety of B2C customer support inquiries and delivered clear, emphatic responses. I also processed customer orders and handled data entry with high accuracy and attention to detail, while solving problems efficiently.

Previously, I recognized common customer issues and worked with the team to make the support process smoother. I assisted international guests and delivered customer service in English, while keeping service quality strong.

Earlier experience in customer order management included responding to and organizing emails, plus consistent data entry support. I continue to value teamwork and communication in virtual environments, strengthened through group project collaboration and ongoing development in my education.