Andrea Martinez

As a seasoned customer service representative with over 3 years of experience, I have developed a strong background in marketing strategy, branding, and customer care. My expertise includes leading back office teams to process high volumes of payments daily and providing excellent care to customers.

In my previous roles, I have consistently demonstrated my ability to improve customer experience and reduce call volume. For instance, I managed a high volume of 70 customer inquiries daily while maintaining a 90% first-call resolution rate. Additionally, I have experience in teaching and have led courses that resulted in significant improvements in students' reading comprehension and literacy skills.

I hold a degree in Foreign Languages from Universidad De Sucre and have certifications in APTIS, DELF, and Alfabetización Digital Básica en TIC. I am proficient in English, French, and Spanish, and have experience with Google, Microsoft Office, and other software.