Kevin Varon
@kevinvaron
Bilingual customer service and technical support professional with SaaS experience.
ColombiaWhat I'm looking for
I am a professional bilingual customer service and technical support expert with over two years of experience in the SaaS BPO sector. My journey has been marked by a commitment to resolving complex issues and enhancing customer satisfaction through tailored support. I pride myself on my ability to analyze customer trends and collaborate with cross-functional teams to improve processes, ensuring that I empower customers to achieve their goals.
In my current role at Quarks, I handle inbound tickets and chats, addressing user inquiries for an auto-renewal subscription service. My previous experience as a trainer at Transcom Worldwide allowed me to identify skills gaps and implement targeted training programs, significantly improving onboarding processes for new customer service representatives. I have also developed digital educational materials and conducted role-playing activities to enhance both hard and soft skills among team members.
Throughout my career, I have been recognized for my problem-solving abilities, proactivity, and technical expertise. I am dedicated to creating scalable solutions that enhance team efficiency and drive customer satisfaction. My educational background in biology, combined with my certifications in full stack web development, equips me with a unique perspective on problem-solving and customer engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Quarks
Oct 2023 - Present (2 years 8 months)
Responsible for managing inbound tickets and chats, resolving user inquiries related to an auto-renewal subscription service, and troubleshooting app and site issues. Utilized retention tactics to minimize refunds and cancellations.
Customer Service Agent
Quarks
Oct 2023 - Present (2 years 8 months)
Responsible for addressing inbound tickets and chats, resolving user inquiries related to an auto-renewal subscription service, and troubleshooting app and site issues. Utilized retention tactics to minimize refunds and cancellations.
Customer Service Agent
Quarks
Oct 2023 - Present (2 years 8 months)
Responsible for addressing inbound tickets and chats, resolving user inquiries related to an auto-renewal subscription service, and troubleshooting app and site issues. Utilized retention tactics to minimize refunds and cancellations.
Trainer
Transcom Worldwide
Sep 2022 - May 2023 (8 months)
Developed and implemented targeted training programs for customer service representatives, enhancing onboarding and skills through mentorship and role-playing activities. Collaborated with HR to create educational materials and maintained training records.
Trainer
Transcom Worldwide
Sep 2022 - May 2023 (8 months)
Identified skills gaps and implemented training programs for customer service representatives. Coordinated mentorship, conducted role-playing activities, and collaborated with HR to develop educational materials.
Trainer
Transcom Worldwide
Sep 2022 - May 2023 (8 months)
Identified skills gaps and implemented training programs for customer service representatives. Coordinated mentorship, conducted role-playing activities, and collaborated with HR to develop educational materials.
Customer Service Representative
Transcom Worldwide
Apr 2022 - Sep 2022 (5 months)
Provided bilingual customer support via social media and email, resolving inquiries and managing account changes. Demonstrated effective multitasking skills while tracking orders.
Customer Service Representative
Transcom Worldwide
Apr 2022 - Sep 2022 (5 months)
Provided bilingual customer support via social media and email, resolving inquiries, managing account changes, and demonstrating effective multitasking skills.
Customer Service Representative
Transcom Worldwide
Apr 2022 - Sep 2022 (5 months)
Provided bilingual customer support via social media and email, addressing inquiries, managing account changes, and resolving issues. Demonstrated effective multitasking skills while tracking orders and responding to customer feedback.
Technical Support Agent
Foundever Group
Sep 2021 - Jan 2022 (4 months)
Handled inbound calls to troubleshoot local services, educated customers on functionalities, and successfully cross-sold additional services while scheduling technician visits.
Technical Support Agent
Foundever Group
Sep 2021 - Jan 2022 (4 months)
Handled inbound calls for technical support, educating customers on service functionalities and troubleshooting local services. Successfully cross-sold additional services and scheduled technician visits.
Technical Support Agent
Foundever Group
Sep 2021 - Jan 2022 (4 months)
Handled inbound calls for troubleshooting local services, educated customers on functionalities, and successfully cross-sold additional services while demonstrating strong multitasking abilities.
Education
Degrees, certifications, and relevant coursework
Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia
Certification, Web Development
2024 - 2024
Completed a Full Stack Web Development course at a basic level, focusing on foundational web development skills.
Universidad del Cauca
Bachelor of Science, Biology
2014 - 2023
Studied Biology with a focus on various scientific principles and methodologies related to biological sciences.
Availability
Location
ColombiaAuthorized to work in
Social media
Job categories
Interested in hiring Kevin?
You can contact Kevin and 90k+ other talented remote workers on Himalayas.
Message KevinFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
