Kevin VaronKV
Open to opportunities

Kevin Varon

@kevinvaron

Bilingual customer service and technical support professional with SaaS experience.

Colombia

What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges me technically.

I am a professional bilingual customer service and technical support expert with over two years of experience in the SaaS BPO sector. My journey has been marked by a commitment to resolving complex issues and enhancing customer satisfaction through tailored support. I pride myself on my ability to analyze customer trends and collaborate with cross-functional teams to improve processes, ensuring that I empower customers to achieve their goals.

In my current role at Quarks, I handle inbound tickets and chats, addressing user inquiries for an auto-renewal subscription service. My previous experience as a trainer at Transcom Worldwide allowed me to identify skills gaps and implement targeted training programs, significantly improving onboarding processes for new customer service representatives. I have also developed digital educational materials and conducted role-playing activities to enhance both hard and soft skills among team members.

Throughout my career, I have been recognized for my problem-solving abilities, proactivity, and technical expertise. I am dedicated to creating scalable solutions that enhance team efficiency and drive customer satisfaction. My educational background in biology, combined with my certifications in full stack web development, equips me with a unique perspective on problem-solving and customer engagement.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MC

Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia

Certification, Web Development

2024 - 2024

Completed a Full Stack Web Development course at a basic level, focusing on foundational web development skills.

Universidad del Cauca logoUC

Universidad del Cauca

Bachelor of Science, Biology

2014 - 2023

Studied Biology with a focus on various scientific principles and methodologies related to biological sciences.

Tech stack

Software and tools used professionally

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Kevin Varon - Customer Service Agent - Quarks | Himalayas