Guilherme Francisco

Delivered exceptional customer support across multiple channels, ensuring a positive experience. Managed product information requests and maintained accurate product documentation. Provided U.S.-exclusive support, effectively resolving service and product quality issues.

Provided Level 1 and 2 IT support, resolving hardware, software, and network issues. Managed IT assets and created documentation while training staff on new tools and security practices. Contributed to IT projects and managed high-volume ticket queues.

Managed content across global social media platforms, overseeing administrative tasks and ensuring compliance with quality standards. Conducted research on social media trends and applied best practices for content moderation.

Delivered customer service and technical support to a global client base, focusing on device and network connections. Improved operational efficiency while gaining expertise in network infrastructure and data privacy.

Responsible for active phone sales to U.S. customers, developing knowledge of various insurance products. Enhanced sales skills and understanding of the insurance industry.

Managed training for new hires in the e-commerce sector, conducting sessions for groups and overseeing educational and administrative functions. Developed KPIs and provided mentoring for continuous improvement.

Specialized in supporting apps and devices, delivering personalized support while maintaining high standards of quality. Recognized for creating materials to address operational issues.

Provided high-quality customer service and technical support, facilitating communication between clients and international teams. Participated in training to stay updated on product developments.

Pursuing an Associate of Applied Science in Information Technology, focusing on foundational and advanced concepts in IT, including system development and data analysis.