Albertha Turner

I've supported remote customer service operations at Alorica, resolving high-volume inquiries with clear communication, timely follow-through, and a focus on customer satisfaction.

As a Remote Customer Service Specialist, I identified service trends, addressed recurring concerns, and partnered with internal teams and clients to sustain consistent service delivery. I exceeded goals for customer experience, Average Handle Time, and quality performance.

Previously, I supported Alorica service teams across healthcare, insurance, financial services, and telecommunications. I strengthened customer relationships through follow-up and problem solving while helping accelerate onboarding and training for new client programs.

During COVID-19, I helped launch 10 new client programs in four months and supported the shift from onsite to remote customer service training. I bring business administration and marketing education along with experience in training, coaching, and cross-functional service delivery.