Jackie Ro

I am a dedicated customer support specialist with a strong commitment to delivering exceptional service. With over five years of experience in customer support roles, I have honed my skills in communication, problem-solving, and conflict resolution. My journey began as a Care Specialist, where I built strong relationships with clients, driving retention and satisfaction through tailored services.

In my most recent role at Meijer, I managed inbound calls, addressing customer inquiries and issues promptly and professionally. I consistently met performance goals, ensuring customer satisfaction while maintaining accurate records in the CRM system. My experience at Celgene/Bristol Meyer Squibb further enhanced my ability to handle sensitive situations, as I conducted surveys and obtained medication dispensing authorizations for patients with critical health needs.

I am passionate about providing positive customer experiences and ensuring satisfaction. I thrive in dynamic environments and am eager to contribute my skills to a customer service team that values excellence and teamwork.