Open to opportunities

Tee Yishawu

@teeyishawu

Message

I resolve complex customer issues across high-volume remote support channels.

United States

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve complex customer issues, improve service processes, maintain accurate records, and contribute through cross-functional collaboration and team training.

I've delivered remote customer support for CereCore, Sage Clinical RCM, and Amergis, resolving complex inquiries through phone, email, and chat.

At CereCore, I serve as an escalation point, maintain accurate documentation and customer records, and collaborate across departments to improve service processes. I also help update training materials and share best practices with teammates.

At Sage Clinical RCM, I supported healthcare and small business clients, managed cases in CRM and help desk systems, and helped onboard new customer service representatives.

At Amergis, I achieved approximately 95% customer satisfaction while coordinating inventory-related requests, improving work procedures, and supporting reporting activities.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Representative

Current

CereCore

Jun 2023 - Present (3 years 3 months)

Resolves complex customer inquiries and serves as an escalation point for difficult issues. Delivers professional support via phone, email, and chat while collaborating with cross-functional teams to improve service processes.