At Maximus, I provide high-volume customer support and resolve complex account inquiries, service requests, and technical issues through phone and digital channels. I document customer interactions in CRM systems and collaborate with internal teams on escalated cases.
Previously, I delivered customer support at Alorica Corporation and Concentrix, assisting with account updates, billing questions, and service troubleshooting. I’m bilingual in English and Spanish and have a Bachelor of Business Administration with a minor in Social Media Management from Monroe College.
