Viola Rone
@violarone
I resolve billing, service, and technical customer issues across phone and live chat support.
United StatesWhat I'm looking for
I resolve billing, service, and technical customer concerns across phone and live chat, with more than five years of remote, multi-channel support experience.
At VX, I maintain a 95%+ customer satisfaction score by diagnosing issues, delivering clear solutions, and resolving needs during the first interaction whenever possible.
Previously at Alorica, I handled 40+ customer inquiries daily while maintaining a 90%+ customer satisfaction rating. I de-escalated billing and service complaints, troubleshot technical issues, and guided customers through step-by-step solutions.
I also document interactions accurately, update account records, process secure financial transactions, and provide patient support in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative Specialist
VX
Jul 2026 - Present (2 months)
Maintains a 95%+ customer satisfaction score by providing empathetic, accurate, and efficient support. Resolves customer concerns by diagnosing issues and delivering clear, effective solutions.
Resolved 40+ customer inquiries daily through phone and live chat while maintaining a 90%+ customer satisfaction rating. De-escalated high-stress complaints involving billing and service concerns.
Education
Degrees, certifications, and relevant coursework
East Carolina University
Currently enrolled at East Carolina University in Greenville, NC.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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