Katrina Martinez
@katrinamartinez
I improve customer outreach, client support, and chemistry learning through data analysis and hands-on service.
United StatesWhat I'm looking for
At Alorica, I managed outbound dialing operations by requesting leads based on agent capacity and billable hours, analyzing the best times to dial projects, and communicating client issues involving systems and lead quality.
I've supported Kohl's customers with orders, rewards-card issues, missing or damaged-item cases, and assisted H&R Block clients with appointments, emails, office information, payments, and sales. I also handled basic computer IT support.
Earlier, I provided cable troubleshooting, appointment setting, payments, and sales support at Xerox, and tutored chemistry students at EPCC R.I.S.E. I bring a hardworking, fast-learning approach and focus on getting work done productively and correctly.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Nov 2015 - Mar 2020 (4 years 4 months)
Managed dialer operations, analyzed data for optimal calling times, communicated with clients on system and lead quality issues, and provided basic IT support. Assisted Kohls customers with orders, reward card issues, and reporting missing or damaged items.
Education
Degrees, certifications, and relevant coursework
El Paso Community College
Associate of Science, Chemistry
2008 - 2012
Pursued an Associate of Science in Chemistry, building a strong foundation in chemical principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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