Alamu Abigail
@alamuabigail
Customer service professional with 2+ years’ experience delivering remote and in-store support with resolutions.
NigeriaWhat I'm looking for
I’m a Customer Service Representative with over 2 years of experience delivering timely, high-quality customer resolutions in remote and physical environments. I’m passionate about providing top-notch service, building strong customer relationships, and helping customers feel heard through active listening and empathy.
In my roles, I delivered remote customer support via phone, email, and live chat using Intercom and Freshdesk, collaborating with distributed teams using Slack and Microsoft Teams. I managed 70+ support tickets daily while maintaining a 98% customer satisfaction rating, consistently self-managing schedules to meet SLA and KPI targets, and I take data privacy and security seriously.
I also strengthen service outcomes through problem-solving and process improvement—such as analyzing 500+ support tickets to identify pain points and implementing a structured follow-up email system. This improved CSAT from 87% to 96% within 3 months, and I bring experience in conflict resolution, first call resolution (FCR), order processing/returns, and upselling/cross-selling.
Experience
Work history, roles, and key accomplishments
Receptionist
International German Swiss School Inseberg - Coast
Sep 2022 - May 2023 (8 months)
Worked as a Receptionist at the International German Swiss School Inseberg - Coast from September 2022 to May 2023.
Customer Service Representative
International German Swiss School Inseberg - Coast
Sep 2022 - May 2023 (8 months)
Provided remote customer support via phone, email, and live chat from September 2022 to May 2023, managing 70+ support tickets daily with 98% customer satisfaction.
Sales Representative
Jupet Farm Fresh
Jan 2021 - May 2022 (1 year 4 months)
Handled customer interactions on the sales floor from January 2021 to May 2022, including product inquiries and complaints, and processed transactions, returns, and exchanges.
Customer Service Representative
Jupet Farm Fresh
Jan 2021 - May 2022 (1 year 4 months)
Customer Service Representative at Jupet Farm Fresh from January 2021 to May 2022.
Customer Service Representative
Bilabod Boutique
Jan 2020 - Aug 2020 (7 months)
Delivered remote customer support via phone, email, and live chat, managing 70+ tickets daily with 98% customer satisfaction from January 2020 to August 2020.
Sales Representative
Bilabod Boutique
Jan 2020 - Aug 2020 (7 months)
Sales Representative at Bilabod Boutique from January 2020 to August 2020.
Mass Communicator
Mitv and Star FM
Jan 2018 - Apr 2018 (3 months)
Worked as a Mass Communicator at Mitv and Star FM from January 2018 to April 2018.
Customer Service Representative
Mitv and Star FM
Jan 2018 - Apr 2018 (3 months)
Customer Service Representative at Mitv and Star FM from January 2018 to April 2018.
Education
Degrees, certifications, and relevant coursework
TS Academy
Backend Development, Backend Development
2026 -
Ongoing backend development training at TS Academy (started February 2026).
The Polytechnic, Ibadan
Higher National Diploma, Journalism and Media Studies
2017 - 2019
Completed a Higher National Diploma at The Polytechnic, Ibadan in Journalism and media studies / mass communication.
Command Day Secondary School 9
SSCE, WASSCE
2010 - 2016
Grade: B-C
Completed secondary education and sat for WASSCE, with results recorded as B–C.
Precious Life Model School
First School Leaving Certificate, Primary Education
2002 - 2010
Grade: Excellent
Completed primary education and earned a First School Leaving Certificate with an Excellent grade noted.
The Polytechnic, Ibadan
National Diploma, Mass communication
Grade: 2nd class degree
Completed a National Diploma at The Polytechnic, Ibadan in mass communication, with a second-class classification noted.
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Alamu?
You can contact Alamu and 90k+ other talented remote workers on Himalayas.
Message AlamuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
