Euphemia Egeolu

I am an entry-level customer service representative with hands-on experience managing high-volume customer interactions—handling 50+ inquiries daily with up to a 95% satisfaction rate. I have worked in fast-paced retail and hospitality settings, consistently processing payments, managing bookings, resolving concerns promptly, and contributing to repeat business.

Skilled in call handling, live chat, email support, CRM tools (Zendesk, Freshdesk, Salesforce), data entry, and ticket management, I bring empathy, active listening, and a customer-first mindset. I hold a Bachelor's in Chemical Engineering and certifications from Jobberman and Vsavvy Academy, and I am eager to contribute to a remote team focused on retention and excellent service.