akshay gandhi

Leading the Financial Investigation Unit at Revolut, managing 10–15 FinCrime Analysts focused on deep-dive investigations, risk analysis, and safeguarding customer funds.

Previously led Revolut’s Phone Support operations, scaling the team from 30 to 200+ and driving quality, performance, and continuous improvement across global support.

Now focusing on financial crime prevention, operational exc

As a Team Leader at Revolut, I manage and lead a dynamic team, ensuring they deliver exceptional customer support. I communicate company goals, safety practices, and deadlines, motivating team members and assessing their performance. I liaise between frontline support and management, optimizing processes, meeting SLAs, and providing actionable insights for continuous improvement. With a focus on e

Our commitment is to deliver exceptional customer experiences worldwide. As brand ambassadors, we represent Revolut with pride. Collaborating seamlessly across teams and borders, we tackle customer issues promptly, ensuring their satisfaction and trust in our services.

A dynamic, organized role in Employee Resources team located in Bangalore. I work closely with the ERC team in the US to provide a variety of HR services to North American Employees. Dedicated professional in ERC in their HR Contact as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate,

• Worked as a Teammate and Acting SME at Task Us Indore in Deliveroo (online food delivery) international blended process from 21st January 2021 to 21st October 2021.
• Responsible for Attendance tracking, Performance Management, and assisting the team leader with conducting weekly/ monthly reviews with the operations team.
• Conducting Pre-shift & Post-shifts for the team to ensure new updates ar

Duty Manager Front office - Pre opening team

Novotel Mumbai Juhu Beach

Worked as Front Office Team Leader at Hyatt Regency.

Worked as Front Desk Officer at Hyatt Regency.

Worked as Guest service coordinator at ITC Hotels.

Worked as Industrial Trainee at Taj Hotels.

Pursued a Bachelor of Science in Hospitality Studies and Catering Technology, focusing on hospitality administration and management.