ISIsha Saxena
@ishasaxena
Dynamic professional with 2+ years in customer satisfaction and management.
IndiaWhat I'm looking for
I am a dynamic professional with over two years of experience in customer satisfaction, management, and finance roles. My journey has equipped me with excellent verbal and written communication skills, and I pride myself on being result-oriented and responsible, with a strong professional ethic. I thrive under pressure and am highly motivated to learn new things, making me an asset to any organization.
In my recent role as a Fincrime Account Protection Specialist at Revolut Operations India Pvt. Ltd., I continuously monitored transactions to identify suspicious activities, ensuring compliance with AML/CFT regulations. My previous experience at Amazon.com as an Account Security Specialist and Customer Support Executive allowed me to develop robust customer service skills, where I effectively handled problematic customers and maintained high service standards. I am dedicated to improving operational quality and team efficiency through strategic feedback and training.
Experience
Work history, roles, and key accomplishments
Fincrime Account Protection Specialist
Revolut Operations India Pvt. Ltd.
Jul 2024 - Jul 2024 (0 months)
Monitored transactions to identify suspicious activities related to financial crimes, including money laundering and fraud. Conducted investigations and reported findings to relevant authorities while staying updated on regulations and trends.
Account Security Specialist
Amazon.com
Aug 2022 - Jul 2024 (1 year 11 months)
Ensured account security for customers, implemented safety policies, and handled problematic customers while maintaining excellent service standards. Developed systems to improve operational quality.
Customer Support Executive
Amazon.com
Aug 2022 - Jul 2024 (1 year 11 months)
Communicated with customers through various channels, addressing questions and complaints while providing effective solutions. Maintained high standards of customer service and collected feedback post-service.
Education
Degrees, certifications, and relevant coursework
MUM.J.P Rohilkhand University
Master of Business Administration, Human Resources, Finance
2022 - 2024
Grade: 66%
Pursuing an MBA with a focus on Human Resources and Finance, developing skills in management, finance, and strategic decision-making.
M.J.P Rohilkhand University
Master of Commerce, Commerce
2022 - 2024
Grade: 62%
Pursuing a Master of Commerce, focusing on advanced financial concepts and practices.
Bareilly College
Bachelor of Commerce, Commerce
2019 - 2022
Grade: 62%
Completed a Bachelor of Commerce, gaining foundational knowledge in business principles and practices.
IIInstitute of Chartered Accountants of India
CA Foundation, Chartered Accountancy
2021 - 2021
Cleared CA Foundation, demonstrating knowledge in accounting principles and practices.
St. Francis Convent Sr. Sec. School
12th Standard, General Education
2017 - 2019
Grade: 92%
Completed 12th grade with a strong academic performance, focusing on a well-rounded education.
St. Francis Convent Sr. Sec. School
10th Standard, General Education
2015 - 2017
Grade: 86%
Completed 10th grade with a solid academic foundation, preparing for higher education.
Availability
Location
IndiaAuthorized to work in
Job categories
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