Hemant Gaikwad

Accomplished Operational Leader with 12+ years of cross-industry expertise in fintech compliance, service delivery optimization, and high-performance team leadership. Proven track record of driving measurable results, including reducing operational costs by ₹10+ lakh annually, achieving 98%+ customer satisfaction, and slashing arbitration rates by 3.01% through data-driven strategies. Adept at mentoring 150+ professionals, streamlining compliance workflows, and implementing fraud-prevention frameworks in fast-paced environments.

Certified in Financial Crime, KYC Fraud Recognition, and Data Protection with in-depth knowledge of fraud detection and compliance frameworks. Passionate about driving operational excellence and team success. Currently serving as Team Lead (FinCrime-KYC/CDD Compliance) at Revolut, where I have led a team of 12+ ID&V analysts, managed KPIs, and enhanced performance. Previously, as Team Lead at OnsiteGo, I drove operational excellence for 150+ service centers and 20+ FTEs, exceeding service benchmarks and improving customer satisfaction.

Committed to continuous learning and professional growth, with a strong foundation in technical and leadership skills. Proficient in tools like Jira, Trello, Looker, and Tableau, and fluent in English, Hindi, and Marathi. Dedicated to mentoring teams, optimizing workflows, and achieving operational excellence in every role I undertake.