AA
Open to opportunities

Akshay Aggarwal

@akshayaggarwal

Customer Service Representative

Canada

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

Detail-oriented professional with experience in office administration and customer service. Skilled in scheduling, documentation, and office coordination, with proficiency in MS Office and Google Workspace. Currently pursuing a diploma in Wireless Networking, with a strong interest in technology and process optimization. Adaptable, organized, and eager to contribute to efficient workplace operations.

Experience

Work history, roles, and key accomplishments

HD
Current

Customer Service Associate

Home Depot

May 2023 - Present (2 years 1 month)

Currently working in customer service, collaborating with various departments to address customer needs, responding to inquiries through multiple channels, assisting with orders and returns, and maintaining a comprehensive understanding of products.

HD

Product Merchandiser

Home Depot

May 2023 - Sep 2023 (4 months)

Responsible for merchandising plants and ensuring they are visually appealing and shoppable. Managed labeling of products and communicated updates via email.

ES

Customer Service Representative

Easy Day Grocery Store

Apr 2022 - Mar 2023 (11 months)

Provided customer service by assisting customers with product inquiries, helping them make informed purchasing decisions, and resolving warranty-related issues both in-person and over the phone.

EW

UI Designer

E-Commerce Website

Jan 2022 - Mar 2022 (2 months)

Worked on the UI design of the website using HTML, CSS, and JavaScript, assisted users with networking and software application issues, and collaborated with coworkers on the project.

CU

Library Assistant

Chitkara University

Aug 2019 - Mar 2020 (7 months)

Managed book issues and returns, organized library materials, and assisted students from various countries with library resources and equipment.

Education

Degrees, certifications, and relevant coursework

Lambton College logoLC

Lambton College

Diploma, Wireless Networking

2023 - 2025

Courses included operating system for Wireless Networking, Fundamentals of RF communications, data communication and security, WLAN administration.

Chitkara University logoCU

Chitkara University

Bachelor's, Computer Application

2019 - 2022

Bachelor’s in Computer Application with courses in C programming, introduction to C++, java programming, Network Foundations, Operating System Foundations, Database Design, Introduction to Cloud Computing, HTML, CSS, JavaScript, and Mathematical fundamentals.

Tech stack

Software and tools used professionally

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Akshay Aggarwal - Customer Service Associate - Home Depot | Himalayas