Yashvi Mangroliya

I am a dedicated Customer Service Representative with over 2 years of experience in delivering exceptional support and resolving complex issues. My proficiency in problem-solving and upselling products has allowed me to maintain strong customer relationships while ensuring a high-quality customer experience in fast-paced environments.

At Canadian Premier Supplements, I handled inbound and outbound calls, efficiently resolving customer issues and assisting with product information, order tracking, and refunds. I developed strategies to improve customer service processes, which resulted in increased customer satisfaction ratings. My commitment to continuous improvement is evident through my participation in product training sessions and collaboration with the quality assurance team to enhance product quality.

Previously, I worked as a Retail Cashier at D-Mart Super Store in Gujarat, India, where I honed my skills in cash handling, customer service, and training new staff. My ability to resolve customer complaints with professionalism and courtesy has been a cornerstone of my career, and I am eager to bring my skills to a new opportunity.