Looking for a job

Afreen User

@afreenuser6

Message

I resolve high-volume customer inquiries across retail, call center, and online support environments.

Canada

Message

What I'm looking for

I'm looking for a full-time customer service role where I can resolve customer concerns, maintain accurate records, collaborate with a team, and provide empathetic support in a fast-paced environment.

I've supported customers at Flipkart, CDS–Club Demonstration Services (Costco), and Crafts and Charm, resolving questions about orders, payments, deliveries, refunds, and products.

I bring 3+ years of customer service experience, using CRM systems and Microsoft Office to document interactions accurately, build rapport, and deliver empathetic support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Sales Advisor

Current

CDS – Club Demonstration Services (Costco)

Nov 2024 - Present (1 year 11 months)

Delivered exceptional face-to-face customer service by assisting customers with product information and recommendations in a fast-paced retail environment. Built positive customer relationships through active listening, professionalism, and effective communication.

Customer Service Active Listening Communication Skills Product Knowledge Teamwork Operational Guidelines

Social Media & Marketing Assistant

Crafts and Charm Online Business

Sep 2024 - Oct 2024 (1 month)

Responded promptly to customer inquiries through social media platforms and assisted customers with product information, order updates, and general support. Maintained professional communication while helping improve customer engagement.

Social Media Customer Engagement Content Management Communication Skills

Customer Service Representative

Flipkart

Apr 2022 - Aug 2023 (1 year 4 months)

Handled a high volume of inbound customer calls regarding orders, payments, deliveries, refunds, and account inquiries. Investigated customer concerns and provided timely, accurate resolutions while maintaining professionalism and empathy.

CRM Call Handling Problem Solving Documentation Logistics Coordination Customer Education Quality Assurance